Albert Peña

Albert Manuel Peña- CAREER OBJECTIVE To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills. SKILLS Active Listening Skill It helps me to understand their message, comprehend the information and respond thoughtfully. Communication skill I have a strong communication skill that is important in every industry at every career level. Computer Skill As a working professional, it's important you gain a solid foundation of basic computer skills. Microsoft (Word / Excel / PowerPoint / Teams ) Customer Service Skill in general, rely heavily on problem-solving and on communication. Customer service is often considered a "soft skill." Leadership Skill Whether i'm in a management position or leading a project, leadership skills require me to motivate others to complete tasks and reach milestones—often according to a schedule. Management Skill Management skills are qualities that help me to govern both tasks and people. A good manager is organized, empathetic and communicates clearly to support a team or project. Problem Solving Skill it enables me to determine the root of a problem and quickly find an effective solution for all parties. This skill is highly valued in any role and across industries. EXPERIENCE Feb 2014 to May 2017 JC's Restaurant and Bar Waiter providing assistance to customers in regards to their needs. Sep 2017 to Mar 2018 Alorica Teleservices, Inc. Customer Service Representative Assisting Amazon sellers. Dec 2018 to Jun 2019 V.X.I Global Holdings B.V Technical Support Assisting customers concern about AT&T connections and Identifies, investigates, and resolves users problems with computer software and hardware. Dec 2019 to Mar 2020 Romantic Baboy Butcher Making different fine cuts of pork and beef. Jul 2020 to Nov 2020 TDCX Chat/Email Support Assisting Facebook & Instagram clients about their Advertisements. Connects with customers through instant messaging on a business's website or mobile app. Feb 2021 to Sep 2021 Sykes ( Foundever Asia, Inc. ) Customer Service / technical support / Workforce Apprentice Adhering to workplace procedures, following health and safety guidance, updating training records, and completing tasks to gain a qualification. Jun 2022 to Dec 2022 Afni Philippines, INC. Sales associate / Technical support / Customer service / Billing department Resolve challenging customer issues including device-related troubleshooting, billing, service inquiries and more. Answering a high volume of customers calls Answering a high volume of customer calls. Mar 2023 to Dec 2023 JP Morgan Chase & Co Bank N.A Philippine Global Service Center Banker / Assistant TL (Point Of Conflict officer) interact with clients on a daily basis by assisting with services such as setting up checking and savings accounts, authorizing loans, and moving money. / Attending meetings in place of my Team Leader whenever she's out of the office and assisting the team about concerns. Jan 2024 to Feb 2025 EPIC BDC Appointment Setter / Sales Associate Providing assistance to our clients who wish to buy a good car with a better deal. Also, answering some inquiries about the garage. EDUCATION Degree/Course Institute/College University/ Board Percentage/ CGPA Year of Passing Bachelor of Science in Hotel and Restaurant Management Our Lady of Fatima University 90% 2017 Our Lady of Fatima University ACHIEVEMENT VXI Top Customer Service Representative Met the highest score about customer servicing JP Morgan Chase & Co, Customer Service Champion Got the highest Commendation call counts Upskill Training Completion Promotion from account Specialist I to elite specialist II Became an assistant TL / Point of Conflict officer When our team manager is not available, I'll be the one to attend the meetings and assist the team. Workforce Promotion Promoted from Customer Service Representative to Workforce apprentice. HOBBIES Driving Reading Fishing Sports Gun shooting Watching World Economic news PERSONAL DETAILS Address 33E natividad st Fausta village tabing ilog Marilao Bulacan Date of Birth 15/05/1995 Gender Male Nationality Philippines Marital Status Unmarried Languages Know English, Filipino REFERENCES Vea Peña Delos Arcos Banker Wells Fargo - - Jude Kristoffer Dela Cruz Mechanical Engr Taiwan Company - - Joanna Marie Trinidad Reyes Quality Asurance TDCX - - DECLARATION I do hereby declare that the above given statements are true and correct to the best of my knowledge. Albert Manuel Peña