Albert Mpofu

Albert Mpofu Experienced Professional in Inventory, Administration, and Customer Service Bulawayo, Zimbabwe-- LinkedIn Profile Professional Summary Versatile and detail-oriented professional with over 4 years of experience in inventory management, data entry, customer service, and administrative support. Proven ability to maintain accurate records, streamline operations, and provide exceptional service to clients. Adept at managing inventory systems, ensuring compliance, and delivering on key performance metrics. Proficient in MS Excel, data analysis tools, and customer relationship management, with a passion for efficiency and problem-solving. Core Competencies • Inventory Management and Stock Control • Data Entry and Administrative Support • Customer Service and Sales Support • Analytical Thinking and Problem Solving • Team Collaboration and Communication • Proficiency in MS Office Suite and Inventory Software • Compliance with Safety and Quality Standards • Time Management and Organizational Skills Professional Experience Autoworld Bulawayo Parts Stores Clerk June 2023 – Present • Processed inventory orders, ensuring 20% improvement in order fulfillment accuracy. • Maintained stock records and reduced inventory discrepancies by 15% through meticulous management. • Provided exceptional customer service by addressing inquiries, resulting in high client satisfaction. • Collaborated with suppliers and internal departments to optimize stock availability. • Generated and analyzed inventory reports for management, ensuring data-driven decision-making. Trentyre Zimbabwe Stores Clerk January 2021 – June 2023 • Conducted periodic stock audits, enhancing stock accuracy by 10%. • Coordinated delivery notes with orders and invoices, improving billing accuracy by 20%. • Implemented safety procedures, reducing workplace incidents by 10%. • Tracked and reconciled stock movements, ensuring compliance with company policies. • Supported the finance team by providing accurate inventory data for audits. 1 Directory Publishers Packaging Assistant December 2017 – May 2018 • Packaged and labeled items efficiently, ensuring compliance with quality standards. • Identified and resolved defective product issues, reducing customer complaints by 5%. • Maintained a clean and organized packaging area, contributing to operational efficiency. Education National University of Science and Technology BSc in Statistics and Operations Research Bulawayo, Zimbabwe Certifications • Diploma in Project Management • Certificate in Professional Communication Skills • Diploma in AP Statistics • Valid Driver’s License (Class 2) Skills • Data Entry and Accuracy • Inventory Auditing and Stock Reconciliation • Customer Relationship Management • Administrative and Clerical Support • Advanced MS Excel (Data Analysis and Reporting) • Problem-Solving and Analytical Thinking • Time Management and Task Prioritization • Team Collaboration and Leadership References • Ngqabutho Masiyane, Branch Manager, Trentyre Zimbabwe Email:-Phone: - • Mr. Joseph, Production Manager, Directory Publishers Phone: - • H Nare, Dept Chairperson, National University of Science and Technology Phone: - 2 August 2018 – 2023