Albert Boncajes

ALBERT BONCAJES-- Brgy Parian, Calamba City, Laguna 4027 Profile Link: https://www.onlinejobs.ph/jobseekers/info/413222 Upwork Profile: https://www.upwork.com/o/profiles/users/_~016dbcb3e152436ab4/ PERSONAL STATEMENT As a highly experienced Quality Control Analyst within a BPO company, I have proven a record of providing exemplary service to our customers with excellent quality service to meet their satisfaction. During my placement at Scopeworks Asia, competition is highly active. I worked with a very motivated team contributing to our weekly targets and help in consistently making our team on the top 3 rankings. I believe that bringing excellent quality service to the customers is one vital role in achieving success to a business. I also started my career on Online Freelancing and acquired new skills such as Web Designing(CMS), eCommerce, Customer Support, Data Management, Copywriting and Web Research. I spent the last 2 years managing a team of copywriters, maintaining the quality of every sales page on our website from SEO title, description, competitive prices, formats, etc and managed a consistent ROI for my clients through well-researched SEO optimization and highquality descriptions. I am very critical when it comes to details and instructions. I love to be organised always and get the job on time For now I’m looking for a challenging position where I can bring immediate and strategic value for your business and develop my current skillset further. PERSONAL SKILLS         Web Design(CMS) Customer Service (Chat Support) Transcription (Quality Assurance) Microsoft Office (Excel, Word, Outlook, etc.) Web Research E-mail Support Data Entry Typing Skills (50-60wpm) CAREER & EDUCATION HISTORY eCommerce/Copywriter/Team Manager/Admin Assitant February 2018 – June 2019 Vingloo.com LiveChat Technical Support August 2017 – January 2018 (paused) BuilderAll (www.builderall.com) Data Enhancer June 2017 – October 2017 Buildism (Upwork) Quality Control Analyst April 2009 – February 2017 Scopeworks Asia Inc http://www.scopeworksasia.com LISP 1, Pulo, Cabuyao City, Laguna 4025 Key Skills Gained:       Customer Service Able to work through minimum supervision Highly team player English comprehension both speaking and writing Typing and listening skills Team management EDUCATION Laguna College of Business and Arts- Computer Science Polytechnic University of the Philippine- Entrepreneurial Management PERSONAL INTERESTS       Social media Reading Researching Computer troubleshooting Web development Computer games consultant REFERENCE (Available upon request)