ALBERT BETTS III
San Marcos, TX 78666
Phone: - Email:-
PROFESSIONAL SUMMARY
Grasps company initiatives quickly in a customer service role, achieving company and personal goals. Swiftly
adapts to shifting seasonal needs, demands and priorities while applying effective teamwork, customer and sales skills simultaneously throughout various customer service positions. I am currently looking for an entry level position in the marketing and sales field.
EDUCATION
Bachelor of Business Administration in Marketing
Texas State UniversitySan Marcos, TXMay 2020
SKILLS
Exceptional customer service
Customer surveying
Product positioning and brand development
Market research, forecasting and analysis
Microsoft Excel/PowerPoint/Word
CAREER HISTORY
5 Star, Event Services/Event StaffAustin, TXDecember 2017
– Present
Provided exceptional customer service to all guests and escalated concerns where needed
Responded to all customer inquiries thoroughly and professionally in various high traffic event locations such as SXSW, Formula 1 Racing Events, and other sporting events.
Paying close attention to detail while servicing hundreds to thousands of patrons, understanding different venue demographics to better ensure efficient execution of expected service experiences
Door Dash, Delivery DriverSan Marcos, TXNovember 2019
– Present
Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued service loyalty
Completed rush deliveries on tight timetables to satisfy customer needs by choosing best and most efficient routes
Fostered positive working relationships with customers by responding to questions and concerns
Target Corporation, Guest Service AssociateAustin, TxMay 2015
– November 2019
Learned different positions quickly and utilized flexibility when called upon to aid team productivity, meet team goals and meet customer needs.
Engaged with hundreds of customers on the daily to assist in purchases, locate items and join reward programs to promote loyalty, satisfaction and promote positive sales numbers in one of the most popular Target locations in Texas
Promoted customer loyalty sales by delivering friendly service and knowledgeable assistance in a store that sells over
$250,000 in merchandise per day during high traffic periods
