Seasoned SaaS support specialist and video content creator with over a decade of hands-on experience delivering expert technical assistance, customer onboarding, and user-centric solutions across leading platforms such as Hello Bar, Subscribers, and various B2B-focused SaaS products. Skilled in providing support via email, chat, and phone, I specialize in streamlining user experiences, creating impactful video tutorials and product demos, and offering tailored guidance to ensure smooth product adoption and long-term customer satisfaction.