Albert

ALBERT NOBLEJAS JR About Me 10 years of expertise in the call center industry industry handling different types of positions like Customer Service Rep, Technical Support, Sales Rep. & Quality-Blk 111 Lot 2 Kalinisan St. Karangalan Village Cainta Rizal LANGUAGE English Filipino EXPERTISE Call Handling Phone/Chat Support Canva User Inbound/Outbound Sales Phone/Chat Support Microsoft Excel Photo Editing Computer Savvy EXPERIENCE Technical Support - Dell XPS Sitel - 25th flr. Cybermall bldg. Eastwood Quezon City November 15, 2010- March 22, 2013 Assisting Dell XPS users over the phone regarding their technical concerns. Upselling parts, computers and warranties. Outbound Sales Representative - Dodo Acquire - 2nd flr. Techno plaza bldg. Eastwood Quezon City September 15, 2014 - October 15, 2015 Outbound cold calling to Australian residents to offer our broadband service Quality Analyst/Outbound Retention Rep. Sitel - 4th flr. Eton Cyberpod Ortigas Ave. cor. EDSA Quezon City February 15, 2016 June 2019 Quality Analyst - Listening to agents call recording to identify any call flow lapses. Outbound Retention - Mainly calling Dodo customers to offer lucrative discounts to change their mind with their cancellation request. Inbound Sales Rep. -DirecTV VXI- 2nd Flr. SM Cyber Two Bldg., EDSA Buendia, Makati November 2019 - April 2022 Helping customers over the phone to set up their DirecTV subscription. Sales Marketer - Bounce California, United States April - 2022 - Jan. 2024 Calling local businesses from United States and other countries to offer our business partnership. Appointment Setter - Coresell - Ontario CA April - 2024 - July 2025 Qualifying prospects and responsible for scheduling appointments between clients & prospects Freelance Video Editing February 2025 - June 2025 Edit and assemble How-to video tutorials of websites & apps Following the Creative Direction of the client Stay organized and meet deadlines EDUCATION National College of Business & Arts 2nd Year College Graduate-