Alanzo Bryan
CONTACT INFORMATION
EMPLOYMENT EXPERIENCES
SALES MANAGER
-- / -
Kingston, Jamaica
Alanzo Bryan
Centerfield, Kingston | April 2021- Present
Manage a team of 12-15 sales experts mainly handling inbound contacts from an
array of customer-centric channels focused on providing home services through
various telecommunications providers.
Coach and develop experts on a daily/weekly basis in order to ensure that they
are meeting business as well as personal needs.
Ensure that sales experts are meeting/exceeding operational goals.
BLUE HAT MANAGER
Centerfield, Kingston | December 2019- April 2021
PROFESSIONAL SUMMARY
A knowledge seeking, versatile and assertive individual with
outstanding interpersonal, communicative, negotiation
qualities and excellent hands-on experience who has an indepth understanding of the sales cycle process and
remaining focused on customer satisfaction throughout all
stages while adapting to a fast paced working environment
where I can fully utilize my skills and knowledge to
contribute to the organization while learning throughout the
process.
ACADEMIC BACKGROUND
BSc. Political Science and Minor in History and
Archaeology (2016)
University of the West Indies, Mona
SKILLS & ABILITIES
Communication and interpersonal skills
Organizational skills
Networking skills
Customer service
Logical thinker
Adaptability
Provided coaching and developed sales experts on a daily/weekly basis in order
to meet or exceed sales targets as well as managed a team of 12-15 sales
experts who handled inbound contacts from an array of customer-centric
channels focused on providing home services through various
telecommunications providers.
QUALITY ANALYST
Centerfield, Kingston | April 2019 - December 2019
Monitored/evaluated agent telecommunications calls geared towards sales daily.
Coached and developed agents on sales calls monitored.
Tracked and documented calls monitored, evaluation scores and trends on a
daily basis.
ACTING ASSOCIATE PROFESSIONAL
Sutherland Global, Kingston | March 2018 –April 2019
Managed a team of agents in regards to performance and service quality to
guarantee reseller ticketing customer satisfaction.
Provided coaching and feedback to agents in regards to their sales process.
ACTING QUALITY SPECIALIST
Sutherland Global, Kingston | January 2018 –March 2018
Monitored/evaluated agent calls daily.
Completed audit requests and quality-related projects.
Collaborated with team members regarding strategies, processes and procedures
to ensure consistent productivity.
CONSULTANT
Sutherland Global, Kingston | November 2014 –December 2017
Handled StubHub seller/buyer inquiries regarding their inventory fulfillment /
purchases via telephone calls, chats and emails.
