WORK HISTORY
Virtual Assistant
ScaleVirtually
| June 2021 - present
- Managing client's email
- Updating the list of leads and appointment
setting
- In charge of administrative tasks such as editing,
sending of documents, etc.
WFM Realtime Analyst
ALANYN SANOSA
VIRTUAL ASSISTANT
PERSONAL SUMMARY
I am confident in my ability to finish my
task on time and make sure that is it
done accurately. I work quickly and
efficiently because I love getting
excellent results. Learning new things
makes me excited. I am a quick learner
and have strong organizational and
analytical skills.
SKILLS
Great Communication Skills
Email Management
Calendar Management
MS Office Proficiency
Lead Generation
Strong Organizational and
Analytical Skills
CONTACT DETAILS
Mobile: -
Skype: Alanyn Sanosa
Email:-LinkedIn:
www.linkedin.com/in/asanosa
Concentrix
| July 2018 - May 2021
VXI Global Solutions | May 2017 - April 2018
Teletech Philippines | Oct. 2014 - Jan. 2017
- Real-time monitoring of agents' status and
schedule adherence; provide authorization for all
unplanned activities and coordinate approved
activities with Management.
- Identify and analyze data trends and
communicate recommendations effectively to
management to maintain KPI’s.
- Provide recommended intervention activities to
address quality metric opportunities identified.
- Sending hourly/daily/monthly reports to Clients
and Leaders.
Customer Service Representative
Teletech Philippines | July 2012 - Oct. 2014
West Contact Svcs | Jan. 2012 - June 2012
Sykes Philippines
| Oct. 2010 - Sept. 2011
- Actively worked to display a courteous and
emphatic attitude to the customer.
- Properly documented customer interactions to
reduce onboarding when new customer service
representatives interact with customers.
- Exceeded quantitative metrics on customer
satisfaction and inquiry volume.
ACADEMIC HISTORY
Polytechnic University of the Philippines
Graduate | June 1999 - May 2003
Bachelor in Banking and Finance
