Alanna Birmingham

Location: Ireland ALANNA BIRMINGHAM SKILLS PROFILE ˗ Web software: experienced: Wordpress ˗ Software Packages-Experienced: Microsoft Word, Excel ˗ 20+ years administrative assistant/customer service experience ˗ 7+ years Virtual Assistant/freelancer experience EDUCATION Year Awarding College Qualification 2007 Irish Institute of Training and Development IITD Certificate in Training and Development 2000 Siemens Computer Network Institute 2000 Microsoft Certificate of Achievement Internet/Intranet Professional III Microsoft Certified Professional (NT) 1997 Laney College, Oakland, CA Associates of Arts Degree, Business Administration EMPLOYMENT HISTORY Freelancer – ALB Digital Marketing Solutions Writing blog content Wordpress website administration Social media marketing Web Administrator, Webart, Gorey, Wexford Website administration for Wordpress websites Write blog posts; upload and publish Set up Google Analytics accounts Resize and edit images where necessary Provide site support over the phone Greet clients; answer phones Short employment because the company relocated to Cork Virtual Assistant, JMS Natural Gas Services, Seattle, WA April 2017 - Present January 2017-April 2017 April 2013 —Sept 2017 Provide part-time administrative support assisting on projects: ˗ Editing, proofreading engineering procedure manuals and job aids ˗ Created graphics using Photoshop CS5 ˗ Created flow charts using Visio ˗ Participated in bi-monthly conference calls via Skype Virtual Assistant, Whitetail Natural Gas Services, Wellsboro, PA (subsidiary of Groundwater & Environment Services, Inc. (GES)) ˗ January 2012 —December 2012 Editing, proofreading engineering procedure manuals Worked simultaneously as a Virtual Assistant and a LAN Administrator LAN Administrator (part-time), Carnew Training & Development, Wicklow, Ireland February 2006 — January 2014 ˗ ˗ ˗ ˗ ˗ ˗ Install and configure new software Resolve all end-user technical problems and network problems Configure and maintain profiles, home folders and e-mail accounts using Active Directory Document all newly created procedures, perform scheduled backups Keep all computers up to date with the latest software and anti-virus updates Maintain and update website 04/2004 – 1/2006 Unemployed NT Administrator, Bank of Ireland, Dublin, Ireland Part of a 1st/2nd level technical support team providing technical support throughout the Bank of Ireland server network. ˗ Diagnose and troubleshooting server problems throughout the BOI network (500+ servers) ˗ Performance monitoring, checking event logs, TCP/IP, checking application error logs; remotely log on to servers ˗ Install and configure software; edit registry settings ˗ Document procedures Custom Service Representative, Bank of Ireland, Dublin, Ireland ˗ Transferring funds, paying bills, ordering statements and checkbooks ˗ Order copies of transactions, interest statements, and tracking transactions ˗ Verify deposits and other customer information Achievements: Received Employee of the Month Award for outstanding customer service 2 August 2000 — March 2004 January 1999 — August 2000