Alana Joseph

- ALANA JOSEPH Forward-Thinking Accounts Receivable, Credit & Collections Director Maximizing Revenue & Minimizing Loss | Expert in Debt Recovery | Empowering Teams Perth Amboy, NJ 08861 • - •-• linkedin.com/in/ alanajoseph1a ► ► ► With a wealth of finance experience spanning almost two decades, I harness my knowledge to revolutionize business operations and drive unprecedented success. With a proven track record of slashing inefficiencies, leading high-performing teams, and forging game-changing partnerships, I've established myself as a trailblazing disruptor. Capable of blending big-picture viewpoints with tactical considerations to inspire, build trust and achieve record growth. With an unrelenting drive and passion, I tackle every challenge with precision and purpose, always seeking new frontiers of success. I'm poised to bring my expertise to your organization. Technical Skills: Collections Management| Financial Analysis & Reporting| Portfolio Management |ERP System Proficiency| Cash Flow Management | Customer Service| Process Optimization| Billing Dispute Resolution| Credit Risk Assessment| Compliance| Team Leadership| DSO Reduction| Advanced MS Excel Skills – X/VLOOKUP’s, Pivot tables, Index Match and SUMIF’s Notable Programs: M3 Infor, CIT, Microsoft Dynamics, Avalara, CoFace & Microsoft Excel PROFESSIONAL EXPERIENCE Senior Cash Operations Analyst • Vida Shoes International 07/2021 - Present  Streamlined cash flow processes, achieving a 20% decrease in processing time and a 15% increase in efficiency, through proactive oversight of bank website lockbox cash receipts and manual check deposits.  Entered approved chargebacks, adjustments, and write-offs with 100% accuracy, ensuring compliance with financial regulations.  Ensured timely posting of $40M+ monthly cash applications, achieving a 100% on-time completion rate for stringent month-end financial close.  Executed consistent reports that accurately tracked daily cash deposits for collection projections using data-driven insights.  Improved cash flow forecasting accuracy by 25% through joint weekly projections with the Collection Team, ensuring informed financial decision-making.  Achieved a 95% first-call resolution rate for payment discrepancies, resolving issues efficiently and effectively through collaboration with sales, collectors, and customers. Accounts Receivable / Collections Manager • Staffing the Universe        Boosted team productivity by 30% through strategic delegation, leveraging each team member's strengths and expertise to maximize efficiency and performance. Drove business growth through informed credit decisions, resulting in a 95% approval rate and 35% revenue increase. Fostered cross-functional collaboration, streamlining processes, and improving efficiency by 25%, enhancing overall performance. Performed in-depth analysis of $2.5M in outstanding receivables, identifying, and resolving discrepancies, resulting in a 40% reduction in bad debt expenses and improved collections. Resolved 95% of escalated billing and invoicing concerns, ensuring customer satisfaction, and maintaining a positive revenue stream. Equipped executive leadership with actionable insights and recommendations through credit and collection reports, informing strategic financial decisions. Processed daily receivables payments with 99% accuracy, ensuring compliance with accounting policy and maintaining a high level of financial integrity. Accounts Receivable Manager • Monarch Cypress        02/2019 - 04/2020 03/2011 - 01/2019 Improved working capital management by reducing DSO by 22% from 45 to 35 days, through biweekly aging implementation. Enhanced customer rapport and reduced outstanding invoices by 30% through negotiated payment arrangements, aligning with organizational guidelines. Achieved a significant reduction of $102K (from $120K to $18K) in California Sales Tax owed, demonstrating financial acumen. Led a team of four to generate precise invoices for 28,000 customers, resulting in over $100M in annual revenue collection. Developed and maintained a high-risk account report, reducing overdue accounts by 60% through proactive monitoring and internal communication. Collaborated with cross-functional teams to resolve customer concerns and chargebacks, achieving a 45% reduction in chargeback instances and an 80% increase in customer satisfaction ratings. Created and sustained a detailed high-risk account report for proactive monitoring and internal communication, which led to a 60% decrease in overdue accounts . Accounts Receivable Analyst • Monarch Cypress 11/2004 - 03/2011  Spearheaded the production and distribution of 1,800 invoices weekly, ensuring timely payment and a 99% accuracy rate.  Driven prompt payment of bills through strategic customer interactions and billing notifications, reducing payment delays by 30%.  Achieved a 100% resolution rate for billing discrepancies through meticulous reconciliation of 200+ accounts.  Accelerated payments by up to 25% by ensuring the accuracy of vendor data, resulting in reduced payment processing times.  Proactively minimized past-due accounts by 40% through collaborative communication with customers and internal stakeholders.  Catalyzed a 40% reduction in chargeback disputes and significantly enhanced customer satisfaction through cross-departmental collaboration and process improvements.  Demonstrated expertise in accounts receivable management, generating invoices, recording cash receipts, investigating chargebacks, and pursuing collections with a high level of efficiency and accuracy. U.S. Navy, Norfolk, VA • Disbursing Officer US Navy Veteran EDUCATION Bachelor of Science • Purdue Global University, Lafayette, IN Forensic Accountancy – Expected 2025 Accounting - U.S Navy, Basic and Technical Training, Meridian, MS 02/2001 - 10/2008