Alan Robert E. Dabuet
Brgy. Poblacion 4, Ilas St., B 14, Lot 11, Gen. Mariano Alvarez, Cavite
Mobile No.:-
Email:-Skype: dabz466
Objective:
To be able to and give my best effort, one that suits to my skills and experience in Customer Service, to learn, expand my experience and to be in service in my full capacity for the benefit of my employer.
Work Experience:
Virtual Assistant (Part Time)
March 2018 – March 2019
-data entry
-task creation
-crm handling (Hubspot), (Trello), (Canva)
Offshore Warranty Officer (Home-Based Inbound/Outbound)
February 2017 – July 2018
-process warranty claims
-creating replacement orders
-crm handling (Netsuite)
-email handling
-Outlook
-Zendesk
Virtual Assistant (Home-Based Outbound)
November 2015 – January 2017
-email support representative (project based)
-human resource (project based)
-virtual assistant (project based)
-campaign dialer (project based)
-subject matter expert
Customer Service Representative (Inbound) Comcast Video Repair
Alorica, Makati, Philippines
March 2015 – August 2015
-technical support for tv cable
Customer Service Representative (Inbound) T-Mobile Prepaid
Iqor, Cavite, Philippines
October 2013 – June 2014
-bill explanation
-activations and applying prepaid card
Customer Service Representative (Inbound) Wageworks
ACS, A Xerox Company, Pasay, Philippines
May 2013 – October 2013
-explanation of health care card benefits
Customer Service Representative (Inbound) AT&T U-verse Blue
Teleperformance, Paranaque, Philippines
May 2012 – January 2013
-bill explanations
-bills payment
-service set up and activation
Educational Background:
College
Universal College of Paranaque
2007 - 2012
B. S. in Nursing
Dr. A Santos Ave., Sucat, Paranaque City, Philippines
Skills:
good in written and oral communication skills in English, Filipino and Cebuano
knowledgeable in basic computer application and software
ability to multi task
works well under pressure
a good team player
Character Reference:
Michele Ryan B. Mendoza
Financial Management Officer
Philippine Charity Sweepstakes Office
0917 --
Floranie Esquila
Head of Driver Support
Micab--
