Alan G

ALAN G Sampaloc site II Sucat, Paranaque city- EDUCATION  -AMA COMPUTER UNIVERSITY – Makati Bachelor of Science in Electronics and Communications Engineering Dean’s Listed December, 2004  -Lycee D’ Regis Marie High School Diploma Merit Awardee March, 1995   PROJECTS PREPARED   September 2001Automated-PCB Drill Controller Design Project/ Thesis   December 2000Voice synthesizer Microprocessor systems project   August 1999AM/FM Receiver Principles of Communications project   March 1999Hybrid Lpda-Yagi Antenna Transmission lines project   March 1999Band Pass filter Electronics project   March 1999Multivibrator Oscillator Electronics project SEMINARS ATTENDED   March 2001Television Broadcasting/ Transmission ABS-CBN, Quezon city   February 2001PC Networking MERALCO Foundation Institute, Pasig city   February 2001Windows NT Overview MERALCO Foundation Institute, Pasig city   March 1999Introduction to Satellite Communication AMA Computer University, Makati city POSTGRADUATE TRAINING ATTENDED   December 2001Microcomputer Hardware Servicing - with completion certificate MERALCO Foundation Institute, Pasig city WORK EXPERIENCES   May 2004 – Nov. 2004Technical Support Sony Vaio desktop and notebook issues Customer Service Sony Vaio PC warranty/repairs Clientlogic, Philippines ( Sony ) Emerald Ave. Ortigas, Pasig city Dec. 2005 – Oct 2006Technical Support 2 Cable Internet Connection Client Software Support Remote Desktop Access Technical Support Home networking Equipment Voice over IP Service Customer Service Cable Internet Service Bill plan Dial-up Service Bill plan Installation Support Cable Internet Connection Home networking Service Voice Over IP Support Sales Consultant Home networking Equipment, VoIP and Earthlink services PeopleSupport Philippines Inc. ( Earthlink Cable ) PeopleSupport Center, Ayala Avenue corner Senator Gil Puyat Avenue Makati City, Philippines 1200 Dec. 2006 – Nov. 2013Secretary/Clinic Receptionist to a Dermatologist Skin Clinic Marcelo Green Village Sucat Paranaque city Nov. 2013 -- Feb. 2014Online English/ TOEIC/ ESL Tutor ( Japan ) Rarejob Philippines, Inc. 5th Floor Sunnymede IT Center,  1614 Quezon Avenue, South Triangle, Quezon City Feb. 2014 – June 2015Virtual Assistant/ Admin support Wikipedia Consultant/ Researcher (NDA) Admin Assistant/ Customer Service Representative Proofreader Elance.com 441 Logue Avenue, Mountain View, CA 94043 RECOGNITIONS PeopleSupport Philippines Inc. (Earthlink Cable) Attained the team’s highest mark for CSAT ( Customer Satisfaction ) for week–ending June 3, 2006 Attained the team’s highest mark for QA ( Quality Assurance Service Delivery ) – week ending 295 SKILLS Helpdesk (Technical, Installation and Customer support) CRM First call resolution Customer Satisfaction Quality Assurance Service Delivery Cable internet connectivity issues / Browsing Troubleshooting Windows platform None, slow and intermittent internet connectivity issues Router Setup Browsers i.e. Internet Explorer, Mozilla Firefox, Google Chrome PC Troubleshooting PC Repairs and Upgrades PC Assembly Hardware and Software Installation and Troubleshooting PC Configuration-CMOS Antivirus/ Anti spyware Removal Programs    MS Office/ Desktop Applications MS Word MS PowerPoint MS Excel Apache Openoffice Adobe PDF Paint.net File conversion Basic Movie creation and editing Fraps Windows Movie maker Sony Vegas Internet Research, Proofreading/ Editing, and Article Writing PERSONAL BACKGROUND   I’m well-versed in both English written and verbal communication. I also want to be judged as being trustworthy, diligent, emphatic, courteous, resourceful, proactive, well-rounded, quick learner, solution oriented, enthused, competent, and an effective team player. Detail-oriented and trained to maximize my resources to get the job done with minimal supervision under certain standards required. I'm willing to work in long term engagement with your company. I'm also ready to commit myself in providing the "best service" possible out of my expertise even if it means going for an extra mile just to get the job done. REFERENCES Benedicto Carpio, M.D. Dermatologist (O.M. Dept. of Dermatology Chairman) Malate, Manila- Ramces Narag Attorney at Law- Glendon Gloria Operations Manager Achieve Career Today Training Center & Development Inc-