Alan Charles Verma

Alan Verma - /- Contact Center Professional Mumbai, India Client-focused Contact Center Professional, acknowledged for talents in leading clients through difficult situations and providing perfect solutions in a financial/technical setup. Acquired skills, essential in bringing the company to greater heights in terms of Customer Service. WORK EXPERIENCE Partner Support Professional LRN – Inspiring Principled Performance 10/2018 – 12/2019 Mumbai, India With a 20 year history of innovation Since 1994, investment and achievement, LRN is a true leader in the Ethics & Compliance space. Customer Support (Specialist 2) JP Morgan Chase private limited 01/2014 – 06/2018 Mumbai, India JPMorgan Chase (NYSE: JPM) is one of the oldest financial institutions in the United States. Band 05 (SME/TL) IBM India private Limited linkedin.com/in/alanverma live:verma.alan ACQUIRED SKILLS Technical / Customer Support Expert Quick Learning & Time Management Leadership & Teamwork PERSONAL PROJECTS Projects made during the course: Payroll System, Finance, Departmental Store management. (1998 – 2000) Proficiency in MSOFFICE, UNIX, C++, VC++, VB 6.0, HTML, DHTML, JAVA based systems. 12/2010 – 11/2012 Hi-Tech City, Hyderabad IBM is a global technology and innovation company with operations in over 170 countries. EDUCATION Technical Support Expert Dell International Services S.S.C (Mumbai Board) ST. Joseph’s High School, Wadala. Mumbai 11/2006 – 12/2009 Hi-Tech City, Hyderabad For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. ACHIEVEMENTS & COURSES 03/1998 H.S.C (Mumbai Board) ST. Antonio’s D’Silva Junior College, Dadar, Mumbai 07/1998 – 04/2000 DP (Defect Prevention) – Done for teams as per the performance scores and analysis. (06/2011 – 04/2012) GDF – (Global Delivery Framework) – Applied and executed for few processes. (06/2007 – 03/2008) ORGANIZATIONAL INTERESTS Technical Support Troubleshooting DELL DCSE Certified - Worked and Handled Laptops, Desktops, Projectors, Printers and Network of all types. Customer Service Management GNIIT (NIIT Mumbai) (1998 – 2002) Email Support Computer Programming Course Ticketing Tools Team Management