Alaine Marquez Alvaran

Contact: E:-P: - A: Angeles City Alaine M. Alvaran Virtual Assistance ___________________________________________________________ PERSONAL PROFILE WORK EXPERIENCE - Ibis Dubai Mall of the Emirates /Guest Service Agent- • Handling all the check-ins and check-outs in the hotel. • Assisting guests with all the right directions within and outside the hotel •Taking restaurants reservations for guests. AREAS OF EXPERTISE • Informing guests of the best restaurants discounts offers. Supplier Sourcing • Arranging complementary drop-offs and pick-ups from and to the airport. Product Research •Receiving guest messages and delivering them on time. Customer Service • Assisting Guests by scanning and photocopying documents for them. Guest Service Agent •Arranging V.I.P Amenities for arrivals and any special occasions and wedding anniversary. - Ibis Dubai Mall of The Emirates / Cross Learning Service Agent 2015 – 2017 Academic History Information Technology Systems Plus Collage Foundation 2019 – 2011 __________________________ REFRENCE . Amici / Deli Boutique Restaurant Ibis Dubai Mall of The Emirates 2014 - 2015 • Welcoming and Directing Guests. •Maintaining clean atmosphere when the guest is there and when they •Taking orders from the guests. • Informing guests of other different outlets in the hotel and their timings. • Having a wide knowledge of different products in the hotel, this helps in upselling of products. •Ensuring brand standards of food and drinks is followed as per hotel brand standards. Sunset Garden Hotel/ Food Handler- • Welcoming and Directing Guests. •Maintaining clean atmosphere when the guest is there and when they •Taking orders from the guests. Informing guests of other different outlets in the hotel and their timings. • Interacting with the guests and making memorable moments for them. • Having a wide knowledge of different products in the hotel, this helps in upselling of products •Ensuring brand standards of food and drinks is followed as per hotel brand standards. Core Skills •Maintain excellent customer service skills and a proven record as a top sales performer. •Hardworking, energetic and reliable. •Excellent problem solver with strong sales analysis and reporting skills. •Well versed with computing Skills. •Good Listening and Leadership Skills. •Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale. Training Attended Amazon Seller VA Masterclass January 30, 2022 Basic Food Hygiene Course May 30, 2013 Informing Our Guest’s November 5, 2013 Philippine Youth Congress In Information Technology September 14, 2010