Alainah M. Hadji Jamal

ALAINAH HADJI JAMAL CUSTOMER SERVICE SPECIALIST | GENERAL VIRTUAL ASSISTANT I am a passionate customer service professional with over 4 years of experience in customer care roles, including sales, customer care, and retention. I am optimistic, outgoing, and a problem solver. Proficient with various CRM tools, Seeking to use my customer service skills to provide a positive experience to the customers in your company. My mission is to achieve your company's goals and be part of its growing success. SKILLS EDUCATION Building Customer Loyalty Complaint Resolution 2012 - 2017 Mindanao State University Bachelor of Agricultural Business Management Problem Solving Interpersonal Skills MSU Main Campus, Marawi City Upselling Time Management CONTACT Phone: - Email:- TRAINING Basic MS Office Training (2014) Advanced Excel operations (2014) WhatsApp: - Google Suite Basic Education (2017) LinkedIn : www.linkedin.com/in/alainahhadji-jamal-1523a4230 Macy’s Product Knowledge and Customer Service (2017) Skype: live:.cid.76cae20d15c0997c AT&T Uverse Product Knowledge and Customer Service (2018) Onlinejobs.ph: https://www.onlinejobs.ph/jobseekers/in fo/- AT&T DirecTV Product Knowledge and Customer Service (2018) 1-800 Flowers Product Knowledge and Customer Service (2017) Mobility Propensity Sales (2020) Canva Basic application and editing (2020) Address: R. Castillo, Davao City 8000 AT&T Customer Loyalty / Retention Training (2022) WORK EXPERIENCE Feb 2022 - Nov 2022 Customer Retention Specialist / Loyalty (Full-time) VXI Global Solutions VXI Global Solutions provides innovative and transformative customer care and customer experience (CX) solutions to the world’s leading brands. It is one of the fastest growing, privately held business services organizations in the US providing innovative customer care solutions and maintaining the highest quality and operational excellence. We are focused on retaining existing customers through building rapport, delighting customers, attentively discovering customers’ needs, and offering personalized value-based solutions. I received consecutive awards for my performance with the highest retention rate and constantly exceeding customer satisfaction rate. Aug 2018 - Dec 2021 (Full-time) Customer Service Representative (Billing and Sales IBEX IBEX is a Business Process Outsourcing for Fortune 500 businesses that help to keep customers and engage new ones with marketing and brand strategies, specializes in voice-based contact center services area where it provides a complete suite of voice-based services. Responds to customer inquiries about the service. Enhance customer satisfaction by providing outstanding and prompt customer service. Received 6 awards as a top performer on the site and got an award for the highest posted 10 wireless lines. May 2018 - Oct 2018 Store Manager (Part Time) Thrift Shop The shop was selling Pre-loved items(Used Items) like clothing at affordable prices. I manage the physical store where I track my daily sales, provide great customer service, and am responsible for dealing with the supplier where I get the bundles. WORK EXPERIENCE Nov 2017 - Jun 2018 (Full-time) Customer Service Specialist Convergys The Company specializes in customer engagement and improving business performance through technology, design, data, process, and people. My main role is providing excellent customer service by assisting customers with their online purchases, responding to customer inquiries and order issues, providing customers with solution-driven results, and product suggestions for US Based Brands Macy's, Bloomingdales, and 1800 flowers. REFERENCE Name: John Jynell Motilla Name: Mark Taguran Email:- Email:- Position: Ecommerce Amazon & Position: Team Leader Shopify Manager Phone number: - Phone number: - Name: Rey Oxcello Name: Karenina Taguinod Email:- Email:- Position: Team Leader Position: Review Document Clerk Phone number: - Phone number:- Name: Angielyn Atok Name: Mary Anthonette Atienza Email:- Email:- Position:Customer Retention Specialist Position: Trainer Phone number: - Phone number: - Name: Summayyah Motalib Name: Ralph Anthony Embile Email:- Email:- Position: Teacher Position: Customer Service Rep Phone number: - Phone number: - Name: Danela Mae Baloc Name: Elea Gellie Cornelio Email:- Email:- Position: Team Leader Position: Virtual Assistant Phone number: - Phone number: - Name: Ken Michael Abucejo Email:-Position: Executive Virtual Assistant Phone number: - Name: Gene Rose Tagaca Email:-Position: Outbound Sales Representative Phone number: - Name: Ryan Nino Quillao Email:-Position: Customer Service Rep Phone number: - Name: Pamela Tabay Email:-Position: Virtual Assistant Phone number: -