Alain Delos Reyes

ALAIN M. DELOS REYES Molino, Bacoor City, Cavite Email:-Phone: - Availability: Immediate SUMMARY OF QUALIFICATIONS More than one year experience in the Hospitality Industry in UAE . One year of experience in Sales Industry in UAE More than three years in customers service. Knowledgeable in Computer such as MS word , EXCEL, Power point and trouble shooting. Knowledge in photo editing and layout. Work Experience: Convergys MOA Site – Customer Support Agent ( October 2016 - Present) Taking in calls and assisting cutomers with their concerns such as billing, account inquiry, paymnet transaction etc. Setting/Scheduling technician appoinment. Providing basic truoble shooting. Al Ghandi Electronics Dubai UAE – WHIRLPOOL Merchandiser/Salesman (August 2015 – June 2016) Ability to communicate professionally and Willingness to approach customers & offer assistance. Sell specific products and services to consumers. Adjust displays and ensure that the price is correct and updated. Check inventory to ensure product is in stock. Utilize product knowledge to promote sales and achieve target. Demonstrate electronics and show consumers how to maximize their features. Explain different features of the product and Discuss warranties and replacement parts. Process orders in person and over the phone. Collect and research information needed to identify and resolve problematic situations. Promote sales by assisting customers and offering suggestions. Jebel Ali Golf Resort and Spa Dubai UAE – Banquets Waiter (Dec.2013 – August 2015) Check on guest satisfaction Handle complaints and concerns of customers. Provide food and beverage product knowledge. Cash out and reconcile cash with total sales. Take orders and serve food on the table. Jollibee Foods – Service Crew (2007 – 2009) Bussing and cleaning the table. Handle complaints and concerns of customers. Taking orders on the counter when there is a long queue. Taking care if the floors, making sure it is clean. Training: MIHCA – Year 2012 Delivering guest satisfaction How to handle complaints and concerns of guests. How to provide food and beverage product knowledge. Skills and Qualifications Customer service oriented skills Excellent communication skills Effective learning abilities- Quick Learner Computer literate Organize and efficient Team oriented - Cooperative EDUCATIONAL ATTAINMENT Bachelor of Science in Computer Science, ADAMSON UNIVERSITY -) PERSONAL DATA Birthdate : July 18,1989 Birthplace : Philippines Nationality : Filipino Status : Single Age : 27yrs old