Alain Christan Allado

ALAIN CHRISTAN ALLADO All-arounder I don’t just handle tasks. I make them run better. With 11 years in customer service, sales support, and data operations, I help businesses stay organized, responsive, and one step ahead. CONTACT - T. WORK EXPERIENCE Sales Support - Order Management Danby Appliaces Ltd. ( Feb. 1 2021 – Nov. 26 2025 ) -M. Laoag City, Philippines L. Remote - Canada Served as a primary point of contact for B2B customers and retail partners, supporting sales operations and ensuring a seamless EDUCATION Bachelor of Science in Business Administration, major in Marketing Management Northwestern University - (UnderGrad) order-to-delivery experience. Handled high-volume customer service inquiries via email, ensuring timely, professional, and empathetic responses. Processed customer orders accurately through internal systems and Shopify, coordinating with logistics and warehouse teams to ensure on-time shipping and delivery fulfillment. Managed returns, refunds, replacements, and warranty cases in SKILLS Customer Service (Phone, Chat, Email) Order Processing, Returns & Refunds Data Entry & Accuracy Sales Support & Upselling Microsoft Office & Google Workspace CRM Tools (e.g., Netsuite, HubSpot) Calendar & Email Management Internet Research Multitasking & Time Management Strong Communication Skills Fast Learner & Adaptable Problem-Solving compliance with company policies, maintaining high customer satisfaction and fast resolution times. Handled payment issues, including disputes, chargebacks, and transaction investigations, ensuring proper documentation and resolution. Managed and updated CRM records, tracking customer interactions, order statuses, follow-ups, and account details to support data accuracy and informed decision-making. Collaborated closely with Sales, Customer Service, Warehouse, and Supply Chain teams to resolve issues efficiently and maintain smooth operational workflows. Assisted in generating sales quotes, managing backorders, and maintaining accurate sales and operational documentation. Coordinated with supply chain and procurement teams to monitor inventory levels, anticipate product shortages, and support replenishment planning. WORK EXPERIENCE Business Development Representative The Global Trade Chamber ( 2020 – 2021 ) Remote Assisted businesses in transitioning to virtual processes during the COVID-19 pandemic lockdown, enabling them to maintain operations and growth. Conducted targeted email and call outreach to identify and engage new business prospects, expanding the chamber’s network of members and partners. Organized virtual events and meetings, facilitating business connections and knowledge sharing across industries. Contributed to the chamber’s overall growth by fostering strong relationships and supporting member businesses in their global expansion efforts. Customer Service Representative AVION BPO - TheHuddle, BILL1st Dept. ( 2017 – 2020 ) Office Based Delivered exceptional customer support, addressing inquiries and resolving issues to ensure a seamless client experience. Managed high volumes of inbound calls, providing quick and effective solutions to customer concerns. Built strong customer relationships through clear communication and active listening, resulting in improved satisfaction and retention. Assisted with troubleshooting and technical support, guiding customers through processes to ensure resolution. Collaborated with team members to improve service workflows and enhance overall customer experience. Real Estate - Property Manager AVION BPO - Xceligent ( 2014 – 2017 ) Office Based Conducted outbound calls to property owners, brokers, tenants, and other sources to gather key commercial real estate information, such as property ownership, building specifications, occupancy status, tenant details, and recent sales or lease transactions. Compiled and maintained comprehensive databases of property listings, transactions, and market analysis to ensure accuracy and relevance. Research and verify property data using public records, online listings, and internal databases. Collaborated with the data team to ensure consistency and accuracy of all information collected. REFERENCES Alison LeDrew - Danby Appliances Ltd. Canada - Sales Support Supervisor - Maida Khan - Danby Appliances Ltd. Canada - HR Manager -