Alagbu Rosemary

NAME: ROSEMARY ALAGBU LOCATION: LAGOS, NIGERIA. 📞 PROFESSIONAL SUMMARY Highly motivated Virtual Assistant, Customer Support Specialist, and IT Support Professional with over 4 years of experience optimizing operations for executives, entrepreneurs, and e-commerce brands. Skilled in appointment setting, customer success management, CRM systems, technical support, and website development. Certified in Virtual Assistance and In-Demand IT Skills. Currently expanding expertise in Artificial Intelligence to offer innovative digital solutions. Known for reliability, attention to detail, professionalism, and delivering measurable results that drive business success. CORE COMPETENCIES Customer Service | Customer Success | Appointment Setting Technical Support | IT Skills | Website Development CRM Systems: HubSpot, Zoho CRM, Salesforce Support Platforms: Zendesk, Intercom, Freshdesk Email & Chat Support | Ticket Management | Communication Skills Project Management Tools: ClickUp, Asana, Trello, Slack E-commerce Support: Shopify, WooCommerce Time Management | Problem Solving | Process Improvement Currently Learning: Artificial Intelligence CERTIFICATIONS In-Demand IT Skills Training Digital Witch IT Support Community | Issued December 2024 | Certification ID: DWSC06341 Completed a 7-week program covering marketable IT skills, real-world applications, and digital tools essential for career growth. Virtual Assistance Certification ALX | Issued November 2024 Trained in email management, social media content creation, scheduling, customer support, data management, research, and analysis. PROFESSIONAL EXPERIENCE Customer Success Associate Metricoid Technology Solutions | January 2022 – February 2024 Onboarded and trained new clients on fintech solutions, ensuring rapid product adoption and satisfaction. Boosted customer retention rates by 25% through proactive relationship management and personalized support. Acted as a liaison between clients and technical teams to resolve issues quickly and effectively. Analyzed client feedback to enhance service delivery and operational processes. Customer Support Representative DLS Company | August 2020 – December 2021 Delivered excellent customer service via email and chat platforms, resolving inquiries and technical issues efficiently. Improved customer response time by 15% by streamlining support workflows. Managed and documented client interactions through CRM software for better tracking and reporting. Developed internal knowledge bases to enhance team performance and customer self-service. Appointment Setter KHMS | Zaria | September 2019 – September 2022 Scheduled high volumes of qualified appointments between prospective clients and the sales team, contributing to revenue growth. Maintained 100% accuracy in client data entry using CRM tools. Built trust and rapport with leads, ensuring a seamless transition to the sales team. Enhanced scheduling efficiency and minimized appointment conflicts. TECHNOLOGIES & TOOLS HubSpot, Zoho CRM, Salesforce, Apollo.io, Lemlist Zendesk, Intercom, Freshdesk ClickUp, Asana, Trello, Slack Shopify, WooCommerce Zoom, Microsoft Teams, RingCentral Website Development (WordPress, [Add more if you want, e.g., basic HTML/CSS]) ADDITIONAL INFORMATION Actively expanding technical skills with hands-on learning in Artificial Intelligence to prepare for future-forward roles. Committed to continuous professional development and delivering world-class support solutions.