Alaa Hawawsha

ALAA ALI HAWAWSHA Computer Engineer Email:-LinkedIn Account: https://jo.linkedin.com/in/alaahawawshah1944 Address: Madaba – Jordan Phone:- CAREER OBJECTIVE Technical Support Engineer with a good educational IT background on the Infrastructure management (IM) and the Information Security (IS), seeking for a job in the Technical field where I can use my skills for the development of the organization. TECHINACAL SKILLS • Installing hardware and software systems for networks. • Maintaining network systems and diverse equipment’s. • Experience to handle the DNS, DHCP, Active Directory. • Experience with the Backup solutions such as: Veritas, Symantec, Veeam, Acronis, and some knowledge with Rubrik. • Virtualization Experience on the Vmware, Nutanix AHV. • Identifying and solving network problems. • Security experiences with multi product such as: Fortinet, Palo Alto, Symantec security product, ESET Protection Product. • Microsoft Office (MS Word, Excel, PowerPoint) EDUCATION BSc. Degree in Computer Engineering from Al-Balqa’ Applied University -) CERTIFICATES • Cisco Certified Network Associate (CCNA) • Nutanix Platform Professional 5 (NPP-5) • Nutanix Systems Engineering Novice (NSEN) • Nutanix Systems Engineering Specialist (NSES) • Nutanix Systems Engineering Champion (NSEC) • Nutanix Core Competency: Install & Configure (CCIC) • Nutanix Core Competency: Knowledge Transfer (CCKT) • Nutanix Certified Professional 5.5 (NCP-5) • Veeam Sales Professional (VMSP) v9.5 • Veeam Technical Sales Professional (VMTSP) v9.5 • NSE3 ”FortiManager, FortiAnalyzer, FortiMail, FortiSandbox” • • • • • • Network Security Associate (NSE1) Network Security Associate (NSE2) Network Security Associate (NSE3) Network Security Professional (NSE4) Carbonite Availability Advanced Technical Specialist. Infoblox certification “Core Network Services Competency. COURSES • Presales • PMP(Preparing) • ITIL v4(Preparing) Training - Modern Telecommunications and Specific Networks Elements Operations GSM/UMTS/LTE Basic (GUL) English language Intensive Program Employability Soft Skills “At AL Hussein Technical University (HTU)/ HUAWEI (Jul.16/2017 – Sept.28/2017) “ GRADUATION PROJECT Evaluate the Balqa’ Private Cloud (BPC) performance compared with the traditional distributed conventional data centers and their interconnectivity using the Riverbed simulation platform. EXPERINCE Technical Support Engineer- Service Support Department FutureTEC Company (2018) - Provide installation, troubleshooting, and maintenance remote support for multiple software products such as: Fortigate, PaloAlto, Symantec, Veritas, ESET… - Monitor the performance of the Product systems and address issues as they arise. - Initiate and complete Microsoft Windows server operating system updates. - Solving the customer issues assigned to me. - Troubleshooting and Investigate with the customer to solve issues. - Contact with the customer to proceed the cases and check the result after resolved. - Troubleshooting the issues on the Office 365 portal. - Solve printer issues on site or remotely access Technical Support - NOC Department Texum company (2017) Provide junior level support, handled troubleshooting and maintenance as well as monitoring of the network. Presales Engineer - Sales Department Shabkati company (2017) Provide network services for customer, and make offers for CISCO products. PERSONAL SKILLS • Critical Thinking Utilize a wealth of skills, abilities, and personal critical and creative thinking skills to solve intractable problems and remove obstacles to completing projects. • Responsibility Perform and oversee multiple individual tasks simultaneously during work projects and study duties, ensuring quality and efficiency while remaining within deadlines. • Interpersonal and Leadership Skills Organize and communicate highly detailed planning and time management objectives to ensure all team members understand their roles and responsibilities. In university, I was team leader to EVOTEC team. • Motivation I motivate myself by starting the day by asked myself positive question like: What will I accomplish today? I motivate team members by bringing fun into the workplace, and by using positive words. REFERANCES: Ahmad Ramadan -)-