Al Rey
Suico
_________________
CONTACT
- (WhatsApp)-https://www.linkedin.com/in/ar
-suico/
Phase 3 Block 3 Lot 177
Richwood Homes Poblacion
Compostela Cebu Philippines
6003
WORK EXPERIENCE
Freelancer
Upwork (2017 - Present)
Data management
- Prequalify leads by scoring based on the matrix provided and
organize data.
Lead generation
- Source leads by industry and their contact information.
Administrative work
Customer service and graphic design
SUMMARY
An accomplished white collar with customer
support and data management experience over
the years and now shifting to field / blue collar
work to where my heart really desire.
SKILL
Excellent communication
skills
Keen to details
Team player, outgoing and
reliable
Concrete morals and ethics
Fast learner
TECHNICAL SKILL
Proficient in MS Office,
GSuite, Adobe (PS, Au, Pr)
- Answer inquiries from customers via phone, email and chat
both outbound and inbound.
Data Entry
Technical Support
Forward BPO (March 2017 - Nov 2017)
Attend to customer inquiry regarding their Cloud Retail
PoS, technical difficulties.
Provides quick and comprehensive fix.
Make sure to meet client's expectations.
Technical Support
TeleTech (June 2014 - Dec 2015)
Handles complaint calls ranging from billing, hardware
and underlying issues of consumers with mobile account.
Specialized scope of consumer’s escalated concern to
complete the resolution with high priority.
Technical Support
Stream Global Solutions (Mar 2013 - Feb 2014)
Supports and assist customers on fixing their everyday
issues effectively by providing information that leads to
resolution.
Performs required repairs to return unit to operational
state.
Web research
PCB layout and design
Basic electrical and
EDUCATION
Physical and digital
Electronics & Communications
Engineering (undergraduate)
designs (art)
Don Bosco Technical College - Cebu
electronics repair
