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Al Marie P. Sadol
Ipil Beach Gov. Vicente Duterte, Agdao
Davao City, 8000 Philippines
Mobile no.:- | Landline: --
Objective:
To obtain a full-time position that offers a professional working environment and enables
me to grow while meeting the institution’s goal.
Summary of Qualifications:
• Ability to work effectively in a collaborative team environment, capable of working with minimal supervision
in a fast-paced, high-volume setting, with flexibility to work outside of standard office hours, including
evenings and weekends, as needed.
• Proven ability to interact and build rapport with clients professionally and effectively.
• Exceptional verbal and written communication skills, with a strong command of English.
• Proficient in using Microsoft Office Suite, Slack, Recruitee, Breezy, Intercom, Asana, Calendly, and Trello.
• Substantial experience in sales roles and e-commerce, with a deep understanding of sales processes and
techniques.
• Strong knowledge of customer relationship management (CRM) and sales automation tools.
Professional Experience:
Go2
123 N 3rd St Philadelphia, 19106 PA United States
1. Recruitment Specialist and Talent Acquisition
September 6, 2021 - October 28, 2022
● Interviewing:
○ Conduct initial interviews with candidates to assess their qualifications,
skills, and fit for open positions.
● Calendar Management and Coordination:
○ Effectively manage and coordinate the interview schedule, ensuring a
smooth and organized process for both candidates and hiring teams.
○ Plan and schedule interviews, assessments, and other recruitment
activities up to 30 days in advance.
○ Collaborate with hiring managers to align on interview logistics, job
requirements, and candidate expectations
● Candidate Evaluation and Endorsement:
○ Collaborate with the screening team to evaluate the quality of candidates
and provide feedback on their suitability for open positions.
○ Endorse qualified candidates to the recruitment team, ensuring they meet
the client's requirements and job specifications.
○ Work closely with the matching team to endorse and recommend
candidates who align with the client's needs and preferences.
2. Screening/Scheduling
October 31, 2022 - Present
● Candidate Assessment:
○ Assess initial applications, evaluating candidates' verbal and written
skills, as well as technical requirements.
○ Review candidates' submissions, including written outputs, 2-minute
videos, device screenshots, and internet speed test results.
○ Evaluate candidates' qualifications and suitability for remote work based
on their application materials.
● Candidate Experience Management:
○ Ensure that candidates receive feedback within 24-72 hours, providing
constructive feedback for improvement if they fail the assessment.
○ For successful candidates, send them a link to book their interviews
using a scheduling tool (e.g., Calendly) and follow up to ensure prompt
booking.
● Candidate Communication:
○ Provide excellent communication with candidates through phone calls,
emails, and intercom tickets.
○ Address inquiries about the hiring process via chat or email and any
other questions candidates may have.
● Scheduling and Coordination:
○ Collaborate with colleagues and leads to ensure that interviewers are
fully booked within the week or the next 14 days.
○ Manage interview schedules, taking into account time differences and
time zones to accommodate candidates effectively.
○ Coordinate with internal teams to ensure a smooth and efficient
scheduling process.
A Synnex Corporation Company
Billing/Technical/Sales/Retention/SME Abreeza
Corporate Center, GF & 4F to 6F, J.P. Laurel Ave,
Poblacion District, Davao City, 8000
Tel No.: -
December 4, 2017 - April 1, 2021
● Customer Service and Billing Support:
○ Process customer payments, payment arrangements, account activations,
service migrations, and disconnections.
○ Resolve billing discrepancies and provide accurate information regarding rates,
plans, and promotions.
○ Handle customer inquiries, complaints, and escalations with professionalism and
empathy.
● Technical Support:
○ Troubleshoot and resolve issues related to network connectivity, call quality,
SMS, and internet services.
○ Utilize the TORCH to diagnose and address customer concerns effectively.
○ Guide customers through self-help solutions and provide step-by-step
instructions for device setup and configuration.
● Sales and Retention:
○ Cross-sell and upsell products and services to existing customers, promoting
upgrades and additional features.
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Identify customer pain points and provide tailored solutions to improve customer
satisfaction and retention.
Subject Matter Expertise (SME):
○ Serve as a subject matter expert, providing advanced-level support and
guidance to junior team members.
○ Conduct training sessions and develop knowledge base articles to enhance team
knowledge and efficiency.
○ Participate in continuous improvement initiatives, identifying areas for process
optimization and implementation of best practices.
Flatworld Solutions (Philippines), Inc
Technical Support/Customer Service/Billing/ Ecommerce
Lucita Bldg. Sobrecarey Cor. Lapu-Lapu St., Brgy. 15-B, Poblacion, Davao City, 8000 Philippines
Tel No.: -
October 26, 2015 - August 1, 2017
● Customer Support and Web Navigation:
○ Assist customers in exploring and navigating our online eBook library and
website.
○ Guide customers through the book selection and purchase process, providing
recommendations based on their interests and needs.
○ Troubleshoot and resolve issues related to eBook downloads, access, and
compatibility with various devices and platforms.
○ Provide step-by-step instructions and tutorials to enhance the customer's overall
experience.
○ Handle customer inquiries, complaints, and escalations with professionalism and
empathy.
○ Deliver exceptional customer service by actively listening, understanding
customer needs, and providing prompt resolutions.
○ Maintain accurate records of customer interactions and follow up.
● Billing and Membership Management:
○ Handle inquiries and processes related to monthly billing, subscription renewals,
and cancellations.
○ Resolve billing discrepancies and provide accurate information regarding pricing,
promotions, and payment options.
○ Identify opportunities for upselling and cross-selling additional products or
services to existing customers.
○ Implement retention strategies to maintain and grow our customer base.
Offsourcing Philippines, Inc.
Customer Service/E-commerce Support
Corner Jacinto Ext. Davao City 8000
Tel No.: -
February 5, 2014 – September 10, 2014
● Assist customers via phone, chat, or email in navigating our e-commerce website and
exploring our product offerings.
● Provide personalized styling advice and recommendations based on the customer's
preferences, body type, and occasion.
● Guide customers through the product selection process, offering detailed information
about sizes, fits, colors, and materials.
● Assist customers with membership subscriptions, renewals, and retention efforts.
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Maintain up-to-date knowledge of our product catalog, fashion trends, and styling
techniques.
Resolve customer inquiries, complaints, and issues promptly and professionally.
Upsell and cross-sell products and services to enhance the customer experience and
increase revenue.
Collaborate with the merchandising team to provide feedback on product preferences
and customer demands.
Maintain accurate records of customer interactions and sales data.
A Synnex Corporation Company
Technical Support Expert
Damosa IT Park, JP Laurel Ave., Davao City 8000
Tel No.: -
July 18, 2013 - January 17, 2014
● Provide technical support and troubleshooting assistance to customers via phone and
email.
● Diagnose and resolve complex technical issues related to our products.
● Document and maintain accurate records of customer interactions, issues, and
resolutions.
● Collaborate with cross-functional teams, such as engineering and product development,
to identify and escalate critical issues or product defects.
