Al Jerome De leon

Al Jerome M. de Leon 75 Hasmin St. Zaballero Subd. Lucena City, Quezon Province, Philippines Contact Number:- E-mail Address:-Skype: aj11deleon OBJECTIVE To be able to use my knowledge and skills in providing good service to my chosen company and its customers. EDUCATION Sacred Heart College, Lucena City BS in Computer Science, October 2008 COMPETENCIES Above average oral and written English and Filipino communication skills With excellent Customer Service background Easy to adapt to current environment and situation Proficient in MS Office Applications and Open Office Applications (Word, PowerPoint, Excel), Zendesk, Team Viewer Exceptional ability to work independently and produce quality output with minimal supervision WORK EXPERIENCE June 28, 2018 To Oct. 26, 2018 SALES AGENT, HEALTH INSURANCE CAMPAIGN  April 14, 2016 To April 27, 2018 My job is to call people in US and sell them health insurance, if customers approved or want to have health insurance we will transfer them to a licensed agent. MANAGER, SALES REPRESENTATIVE AND LEAD GENERATOR, JERUSALEMEXPORT.COM  My job includes calling every store in the United States who sells religious items to sell our products    June 29, 2013 To January 12, 2014 CHAT SUPPORT, NOMORERACK.COM   August 29, 2011 To September 14, 2012 In charge of checking the status of the product that the customer bought, whether it has been delivered, damaged, incorrect or has not been delivered. The job was to reply to customers concern with regards to the product they bought using Zendesk. CUSTOMER SERVICE RETENTION REPRESENTATIVE, TELETECH, Clear Account   October 29, 2010 To July 2, 2011 Monitoring if the items were already delivered to the customers’ store emailing customers to have them updated with regards to their purchased items, Providing refund if the customer received damaged items Providing leads and save them in Zoho CRM. The job is to assist the customers regarding their cancellation of their internet subscriptions. To educate them and give them solutions to retain their service. CUSTOMER SERVICE, OFFSHORING INC. MARKET POWER ONE WORLD CONNECTIONS, Zaazoom Account  My job is concerned with the cancellation of subscription of customers. September 22, 2009 To April 17, 2010 TECHNICAL SUPPORT REPRESENTATIVE, TELEPERFORMANCE Verizon Account  My job includes fixing and installing internet connection.