Al Hassan Bukhari | Freelancer Resume

BUKHARI AL-HASSAN IGBAFEN Abuja, Nigeria | --| https://www.linkedin.com/in/al-hassan-bukh PROFESSIONAL SUMMARY Dynamic and versatile sales professional with a solid background in banking operations, customer service, and hospitality management. Over four (4) years of experience in front-line roles including Agent Field O icer, Customer Service O icer, Cash O icer, Teller, and Hotel Manager, developing a strong foundation in customer relationship management, ﬁnancial services, and business development. Proven track record in ﬁeld sales and client onboarding, consistently exceeding acquisition targets and driving revenue growth through e ective territory management, solution selling, and strategic networking. Adept at understanding client needs, communicating value propositions, and delivering excellent service in highly competitive and target-driven environments. Combines ﬁnancial acumen, persuasive communication, and a customer-ﬁrst mindset to build lasting relationships and support organizational goals. CORE SKILLS          Field Sales & Lead Generation Client Acquisition & Retention Customer Relationship Management (CRM) POS Terminal Deployment & Agent Onboarding Territory & Route Planning Sales Presentation & Product Demonstration Negotiation & Persuasion Skills Banking Operations & Cash Management Customer Service Excellence         Complaint Resolution & Conﬂict Management Upselling & Cross-Selling Techniques Hospitality & Guest Services Management Team Leadership & Sta Supervision Excellent Verbal & Written Communication MS O ice Suite (Excel, Word, PowerPoint) Data Entry & Record Accuracy Team Supervision & Leadership         Workforce Scheduling & Task Allocation Project & Site Coordination Record Keeping & Documentation Customer Service & Client Relations Relationship Management Health, Safety & Compliance Awareness Time Management & Independence Adaptability in Dynamic Environments PROFESSIONAL EXPERIENCE Agent Field O icer Access Bank PLC – Port Harcourt, Nigeria | 2024    Onboarded and trained POS agents, increasing digital banking reach. Delivered exceptional remote customer service support. Handled escalated issues with professionalism and empathy. Hotel Manager Bonne Mere Hotel – Port Harcourt, Nigeria | Mar 2024 – Sep 2024    Managed daily hotel operations and remote communications with suppliers. Trained sta and resolved guest issues e iciently. Oversaw administrative functions including shift scheduling and payroll. Bank Teller TAJ Bank LTD – Port Harcourt, Nigeria | Apr 2023 – Feb 2024    Processed high-volume transactions with 100% accuracy. Provided front-line support for digital banking tools. Developed customer relationships and handled account inquiries. Customer Service O icer United Bank for Africa – Port Harcourt, Nigeria | Jan 2022 – Mar 2023    Resolved over 80% of customer complaints during initial contact. Educated users on mobile, USSD, and POS banking. Onboarded high-value clients and ensured regulatory compliance. Database Administrator St. Girls’ Sec School – Anambra, Nigeria | Jan 2021 – Dec 2021   Provided database support and resolved technical issues. Developed maintenance strategies for database integrity. FX Teller United Bank for Africa – Port Harcourt, Nigeria | Feb 2020 – Dec 2020    Performed cash and forex transactions e iciently. Answered technical and account-related inquiries. Ensured compliance with internal cash management policies. EDUCATION   Higher National Diploma (HND), Computer Science Auchi Polytechnic, Edo State – Sept 2019 National Diploma (ND), Computer Science Auchi Polytechnic, Edo State – Dec 2016 CERTIFICATIONS         Executive Diploma in Sales and Service Management Data Analysis with Python Data Analysis with Microsoft Excel Data Analysis with Power BI Professional Diploma of the Executive Assistant Ethical Hacking Java Programming Web Development AWARDS     Selﬂess Service Award Excellent Service Award Exceptional Leadership Award Award of Excellence REFEREES Available upon request