Akwasi Ampofo Adu

AKWASI ADU AMPOFO Professional Summary Customer Services & Operations Specialist with 6+ years of experience in client relations, contract administration, and compliance management. Skilled in managing renewals, onboarding, and customer support processes while identifying upsell opportunities and driving retention strategies. Adept at analyzing customer data, streamlining workflows, and building strong relationships to ensure satisfaction and account growth. Known for exceptional organizational skills, persuasive communication, and the ability to balance multiple salesrelated projects with accuracy and efficiency. Core Competencies          Customer Account Management & Retention Contract Renewals & Upsell Opportunities Client Relations & Stakeholder Engagement Customer Support & Issue Resolution Data Analysis & Usage Insights Documentation & Compliance Oversight Workflow Optimization & Knowledge Base Development Microsoft Office Suite (Word, Excel, PowerPoint) Quick Learner of CRM & Ticketing Systems Professional Experience Assistant Administrator / Quantity Surveyor CADS Contract and Services, Accra — May 2023 – Dec 2024     Coordinated HR-related logistics including onboarding documentation and subcontractor assignments. Delivered compliance-focused presentations to management, supporting policy alignment with project goals. Oversaw procurement workflows and budget tracking, reducing operational inefficiencies by 12%. Supported contract administration and ensured accurate filing of project and employee records. Municipal Research & Training Supervisor Nation Builder’s Corps (NABCO), Suame — Sept 2018 – Oct 2022  Administered payroll and documentation for 400+ staff, ensuring accuracy and compliance.    Streamlined reporting processes between departments, reducing turnaround time for staff placements by 20%. Coordinated training programs and monitored performance metrics to support workforce development. Maintained organized records, contributing to improved audit readiness and transparency. Transcriptionist (Remote) ISSER Project, Accra — Jan 2023    Conducted structured interviews and produced precise English transcriptions for stakeholder review. Maintained digital archives of field data, ensuring accessibility for project teams and researchers. Supported recruitment-related research by managing sensitive candidate and participant information. Lab Supervisor Department of Urban Roads, Kumasi — Sept 2017 – Aug 2018    Supervised material inspections and technical reporting, ensuring compliance with quality standards. Managed inventory records and monitored equipment usage across multiple construction sites. Coordinated cross-functional teams to meet project deadlines and maintain operational efficiency. Education & Certifications    Google Project Management Certificate — Coursera, 2022 BSc. in Materials Engineering — KNUST, 2016 WASSCE in General Science — PRESEC, 2012 Leadership & Interests   President, Bible Study Class — Grace Baptist Church Interests: Customer success, process improvement, soccer, creative planning