Akwaowo Willie
Springfield, Illinois 62703
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SUMMARY
With over 15 years of diverse industry experience spanning private and public sectors, I bring strong skills in
coordination, organization, creative problem-solving, and customer service. Proficient in utilizing workplace
technology, including Microsoft and Google Office suites. Adept communication skills, evident in verbal and written
interactions, client relationship management, exceptional customer service, employee training, and the production of
comprehensive reports and correspondence.
AREAS OF EXPERTISE
• Clear and concise communication (Written and oral).
• Customer service
• Research
• Content writing
• People management
• Microsoft Office and Google Docs
• Creative problem solving
• Office Administration and Organization
• Multi-tasking
• Exceptional team leadership skills
EMPLOYMENT HISTORY
Business Development/ Relationship Manager (Remote)
All Talentz LLC | Columbus, Ohio | Mar 2023
www.alltalentz.com
• Regularly interfaced with corporate clients to assess their requirements, needs, and level of satisfaction.
• Identified and addressed client issues, working collaboratively with relevant departments to provide solutions in a
timely and effective manner.
• Ensured accurate and up-to-date client records in the company's CRM system.
• Created strategies for client acquisition and retention.
Executive/Administrative Assistant to the Commissioner of Health
State Ministry of Health, | Enugu, Nigeria | Apr 2020 - May 2023
• Interfaced with government, local, and international organizations in delivering local public health interventions.
• Contributed to developing operational strategies for the Commissioner's office, the COVID-19 Emergency
Operations Centre, and multi-sectoral partnerships for public health interventions.
• Managed the Commissioner's aides.
• Managed commissioner's correspondence, appointments, and personal itinerary including flight and hotel
arrangements.
Content Writer
Connect Nigeria | Nigeria | Mar 2014 - Mar 2017
www.connectnigeria.com
• Conducted extensive research and wrote educative and informative content for daily publication.
Head, Social Media Department (Volunteer)
House On the Rock | Enugu, Nigeria | Oct 2013 - Aug 2020
www.hotrenugu.org
• Developed and executed comprehensive social media strategies aligned with the organization's objectives.
• Created, curated, and scheduled engaging and relevant quality content for various social media platforms.
• Monitored and managed online comments, reviews, and feedback.
• Develop and implement crisis management protocols for handling negative comments or social media crises.
• Managed budgets and optimized ad performance
Regional Analyst, SIM Registration
Etisalat Nigeria (now 9mobile) | Nigeria | Mar 2014 - Mar 2017
www.9mobile.com.ng
Telecommunications service provider
• Led initiatives to increase subscriber registration in South-East Nigeria
• Provided data-driven insight to management and teams on sales and subscriber registration.
• Managed 150 SIM registration officers across 5 states.
• Provided training for new and existing SIM registration officers.
• Provided and coordinated first-line systems support for escalated SIM Registration issues.
• Track, audit, and visit Trade and SIM Registration locations.
• Prepare and ensure timely delivery of daily, weekly, and monthly reports.
Retail Advisor
Etisalat Nigeria (now 9mobile) | Jan 2012 - Mar 2014
www.9mobile.com.ng
Telecommunications service provider
• Provided exceptional customer service experience.
• Prepared and presented detailed periodic sales and performance reports.
• Led retail center to become the most profitable mini-experience center in the Southern region 2012 – 2013.
• Created an exceptional experience for customers,
• Provided market intelligence and effectively managed all administrative functions at the center.
• Pioneered industry-wide initiatives to improve visibility and sales.
Supervisor- Subscriber Registration Operations (SRO) and Field Sales
Etisalat Nigeria (now 9mobile) | May 2010 - Jan 2012
www.9mobile.com.ng
Telecommunications service provider
• Was part of the launch and scale-up of the subscriber registration.
• Administered incentives and communication to agents to drive performance.
• Involved in the recruitment and training of new agents and partners.
• Monitoring field sales activities, planning, budgeting, reporting, and training field sales team.
• Resolved customer issues.
Teacher and Peer Educator Trainer
Iludun Community Junior High School | Ekiti, Nigeria | Sep 2006 - Aug 2007
• Instructed up to fifty students individually and in groups.
• Assisted with the organization and administration of standardized testing for junior secondary students.
HONORS
Recipient
CEOs commendation for Diligence, Passion & Hard work, Etisalat Nigeria | 2012
EDUCATION
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ISC2
Certified in Cybersecurity (CC)
Enugu State University of Science and Technology | Nigeria
BSc. Sociology
2024 (Pending)
Dec 2005
