Akut Kuyet Joy

AKUT JOY Virtual Assistant | Customer Service | Data Entry Experience: 4 years | Available: Immediately | Location: Abuja-|- ABOUT ME A results-driven and adaptive individual with a track record of success in a variety of roles across industries. Detail-oriented and reliable Virtual Assistant with 2+ years of experience providing top-tier administrative support, customer service, and accurate data entry for remote clients across various industries. Skilled in managing inboxes, scheduling, customer communications, and CRM systems. Proven ability to handle multiple tasks efficiently, solve customer issues with professionalism, and maintain data accuracy. Tech-savvy, fast learner, and committed to delivering high-quality virtual support while ensuring client satisfaction. WORK EXPERIENCE Cold calling / Appointment setting Teleperformance – Remote May 2024 – June 2025 • Provided exceptional customer support to clients of major global brands via phone, email, and live chat. • Handled a high volume of inbound and outbound calls professionally, assisting with product inquiries, billing issues, service complaints, and technical troubleshooting. • Maintained customer satisfaction by resolving issues on first contact and escalating complex cases when necessary. . Used CRM tools like Salesforce and proprietary systems to log interactions, track tickets, and manage customer efficiently. Data Entry – (Job Lagos Internship) Teleperformance-Remote July 2023 – February 2025 . Perform data entry tasks and validate data accuracy to maintain the integrity of databases . Ability to research and collect data and also interact with different software. . Re-entering data on google spreadsheets etc. . Meeting deadlines for data entry tasks. . Verifying data for errors or discrepancies Customer Service Representative – Health Insurance Simply Insured (Remote) Jan 2023– May 2024 • Assisted customers in selecting and enrolling in individual and group health insurance plans tailored to their needs and budget. • Provided real-time support via phone, email, and chat to resolve inquiries on coverage, claims, billing, and policy details. • Explained insurance terms, plan benefits, copays, and deductibles in clear, simple language to help clients make informed decisions. • Processed policy changes, renewals, and cancellations with a focus on accuracy and compliance with HIPAA regulations. • Maintained detailed records of all customer interactions using CRM tools Salesforce, ensuring timely followups and resolution tracking. • Collaborated with underwriting and sales teams to ensure customer eligibility and improve onboarding success Virtual Assistant – Administrative & Customer Support Freelance / Remote April 2022 – Jan 2023 • Provided remote support to entrepreneurs and small businesses across various industries, handling day- today administrative tasks. • Managed email inboxes, responded to customer inquiries, and maintained a high standard of communication on behalf of clients. • Scheduled meetings, booked appointments, and organized calendars using Google Workspace, Outlook, and Zoom. • Performed data entry, prepared reports, and maintained client databases and records with high accuracy. • Assisted with basic content creation, proofreading, and social media scheduling using Canva, Buffer, and Meta Business Suite. • Conducted online research, created spreadsheets, and provided general business support to help clients stay organized and efficient. Unifin Inc. Illinois, USA | Customer Service May 2021 | 2022 April • Exceeding Monthly targets and Performances. • Following up on Leads and Opportunities • Attends to both Inbound and Outbound calls. • • • Maintained current knowledge of Products and Resources to assist customers with their questions. Resolved customer complains effectively, maintaining a calm and professional demeanor while acknowledging and apologizing for any inconveniences. • Monitoring KPIs and Identifying Trends and Areas for Improvement. • Collected Customer's feedback and made process changes to exceed customers expectations. • Providing Insights to Optimize strategies. • Maintaining confidentiality and Data Security. EDUCATION Ahmadu Bello University, Zaria Degree | B. Sc. LANGUAGE SKILLS . English . Hausa . French . Atyap/Kataf CERTIFICATES & AWARDS JOBBERMAN SOFT SKILL TRAINING: Certificate | 2023 CUSTOMER SERVICE REPRESENTATIVE: Certificate | 2025 JOB SKILLS . Active Listening skills . Great communication skills . Tech Savvy .Time Management . Data Entry and Management . Customer Relationship Management . Sales and Negotiation . Problem solving demeanor