Akuruka Nnabugo Richard

AKURUKA NNABUGO RICHARD Administrative Support, Customer Service & Social Media Specialist PROFILE CONTACT Abuja, Nigeria Detail-oriented and reliable Administrative Support, Customer Service & Social Media Specialist with a background in Information Management Technology. Experienced in managing administrative operations, handling client communication, and supporting business processes in both remote and fast-paced environments. Skilled in customer service, content creation, and social media management, with the ability t engage clients, maintain strong relationships, and enhance brand presence. Adept at organizing tasks, managing workflows, and delivering consistent, high-quality results. Known for strong communication, adaptability, and professionalism, with a commitment to supporting business growth and improving overall customer experience. SKILLS CORE SKILLS Administrative Support & Office Operations Customer Service & Client Communication Email & Calendar Management Data Entry & Documentation Cold Calling & Appointment Setting Content Creation & Social Media Management Workflow Coordination & Task Management Problem Solving & Attention to Detail TECHNICAL SKILLS Microsoft Office Suite (Word, Excel, PowerPoint) Google Workspace (Docs, Sheets, Drive, Calendar) Canva Figma (Basic) Zoom & Google Meet Basic HTML & CSS SEO Fundamentals LANGUAGES English (Fluent) WORK EXPERIENCE Freelance Virtual Assistant & Digital Support Self-Employed | Remote | 2021 – Present Managed administrative tasks including scheduling, email handling, and data organization Provided customer support and handled client inquiries professionally Created and managed social media content to improve engagement and visibility Assisted with business operations and workflow coordination Conducted research and maintained well-organized records Federal Inland Revenue Service (NYSC) Abuja | 2019 – 2020 Educated the public on tax compliance and procedures Created awareness campaigns and collected survey data Improved communication between the tax office and citizens DIK International Limited — Admin Assistant Intern July 2017 – December 2017 Managed document filing, payroll records, and inventory Drafted business proposals and client service documents Supported administrative workflow and coordination Zander FM, Owerri — Broadcast Intern September 2015 – December 2015 Assisted with live broadcast operations and equipment handling Logged programs and supported technical activities EDUCATION Federal University of Technology Owerri Bsc Information Management Technology