Akunna Lilian Chidimma

A full-time customer service representative with 5 years of experience in treating customers with the utmost importance and ensuring customer success and satisfaction provides excellent customer service to customers through chat support, email support, client onboarding, student support, phone support, ticket handling, live chat support, order processing, tracking, issuing refunds, escalations, customer happiness, troubleshooting and resolutions, onboarding and other customer-related tasks in SAAS companies and other establishments, and working proficiency with the following software:

💪 CRM: Salesforce.com, Hubspot, Salesmate, Zendesk, Freshdesk, VOIP, Mojo Dialer, ringcentral, mojo dialrer, ring DNA, Intercom, go high level, thinkific, teachable, kajabi, zoho,

💪 Google workspace, Microsoft Suite, Slack, Zoom, Meet, Skype,

💪 Project Management Tools: Asana, Trello, ClickUp, Monday.com

I am an expert in handling abusive and difficult customers, problem-solving, and troubleshooting. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

A good company needs the services of a high-profile customer support specialist like me to ensure customer satisfaction and success

And that is where my value is needed, as I have worked with establishments and understand what it takes to make customers happy and satisfied

☛ CRM Management

☛ New account set up

☛ Managing and auditing accounts

☛ Handling onboarding calls

☛ End user training

☛ Customer Support (Email, Phone, and Live chat)

☛Customer Onboading

☛ Conflict Resolutions and Troubleshooting

☛ Order Tracking

☛ Conflict Resolution

☛ Technical Troubleshooting

☛ Order Processing

☛Handling Invoices

☛Ticket Handling

☛Assigning Orders

☛Issuing refunds

☛ Inbound and Outbound Correspondence

☛ Monitor client's transactions for errors and ensure quick resolution within the organizational service level agreement

And these have earned me swift promotions in all the organizations that I have worked with.

Best Regards.

Lilian A.