Akshay Suryawanshi

AKSHAY SURYAWANSHI Gaming Support Agent P ROFESSIONAL S UMMARY PR C ONTACT Results-driven Gaming Support Agent with experience and thorough knowledge of online Customer Service Systems, procedures, Regulations as well as generic client demands along with excellent verbal and written communications to deliver feedback and suggestions effectively and concisely. --- E DUCATION E XPERIENCE Civil Engineer Digital Marketing Analyst Dheya | India | 2018 August- December 2018 University of Pune, India S KILLS Customer Service Excellent Analytical skills Scheduling and Forecasting with Excel as well as Software such as Injixo, Pro-efficient in various tools like ZenDesk, HelpShift and Dixa Analytical Thinking Project and Time management Self-learner as well as a team player Page 1 India  Implemented strategy to churn out regular content for the blog and content sharing sites  Increased Social media following by 150%  Worked with other team for successful content marketing campaigns Service Assurance Agent --L1 Concentrix | India | December 2018 - April 2019  Trained myself for the customer service industry with the regulations and procedures of the service.  Achieved one of the highest AHT (Average Handling Time) in the team  Used the software such as Dixa for the tickets management and Excel for the planning and analyzing KPIs Gaming Support Agent 5CA | India - remote | may 2020  Trained myself for two projects and managing to keep up with the KPIs  Learned the craft of working as a team remotely and still managing to be productive  Trained on Tools such as HelpShift, ZenDesk.