Akshay Sadashiv Killiket

Key Skills

• Technical Expertise: Proficient in Linux administration (Wipro, VCCLCloud), network configuration (Informant Networks, VCCLCloud), cloud platforms (Riser Techub, VCCLCloud), security products (Trellix), and network troubleshooting (Croma, Informant Networks).
• Customer Service: Experienced in providing technical support to a global audience (Trellix, 360dialog) with a focus on troubleshooting, problem-solving, and clear communication.
• Collaboration: Proven ability to collaborate with product and development teams to enhance products and streamline processes (360dialog).
• Project Management: Experience in leading and collaborating on projects (VCCLCloud).

Work Experience

• 360dialog Customer Service Specialist (Oct 2023 - Apr 2024): Troubleshooted and resolved technical issues within the WhatsApp Business API environment.
• Collaborated with product and development teams to improve the platform and processes.
• Supported partners and clients in navigating the WhatsApp API ecosystem.
• Gained experience with Google Cloud Platform Kubernetes and the WhatsApp API / Facebook Developer ecosystem.
• Trellix Technical Support Analyst (Mar 2023 - Jul 2023): Provided technical support for cybersecurity applications (McAfee Agent, Endpoint Security) on the VMware platform and Linux.
• Managed an SQL database and configured security products on various operating systems.
• Supported migrations within the McAfee environment and cloud servers.