Akshay
Darmwal
Business Analyst | Process Excellence Analyst | Co-Founder
Profile
Contact--
Delhi, India
www.linkedin.com/in/akshay-darmwal
Education
Delhi Technological University
Master of Business Administration(MBA)
(Marketing + Information Tech. management)
2015 - 2017
College of Engineering Roorkee
Bachelor of Technology
(Mechanical Engineering)
2011 - 2015
Skills
Business Analysis
Robotic Process Automation
Process Improvement
Project Management
Stakeholder Management
Team Leadership
Strategic Planning
Awards & Certifications
Star Performer of the Month
TCS | RPA Centre of Excellence
Letter of Appreciation
Mahindra Comviva | Employer Branding Intern.
AA(V 11.0) Certified Master/ Advance RPA
Professional
Automation Anywhere Certification
Lean Six Sigma - While Belt
Council for Six Sigma Certification (CSSC)
Power BI Cerification
Simplilearn
Professional with 6+ years of experience as an RPA Business Analyst,
Process Excellence Analyst, and startup co-founder. Proficient in process
optimization, automation, and daily operations management. Adept at
leading teams and driving efficiency. Seeking a challenging role in a
progressive organization to utilize my skills and continue my professional
development.
Work Experience
July 2021- Apr 2024
SecInnova Cyber Security Consulting LLP
Co- Founder / Operations Manager
Successfully managed and delivered multiple projects on time and within
budget, exceeding clients' expectations.
Managed day-to-day operations, ensuring service quality, talent management,
scheduling, payroll administration, social media management, and business
development activities.
Acted as a product owner for a Cloud based Vulnerability management tool.
Sept 2020 - June 2021
Fidelity International
Process Excellence Analyst
Led initiatives to streamline and improve business processes for increased
efficiency using Lean Six Sigma and digital transformation.
Conducted current state analysis, including risk quantification and root cause
analysis to identify inefficiencies, prioritize pain points and quick wins.
Developed future state processes and business cases, facilitating stakeholder
buy-in.
Worked closely with cross-functional teams in an Agile-Scrum environment,
enabling business to deliver future state by mapping requirements with user
stories, facilitating stakeholder communication and resolving queries.
Sept 2017 - Aug 2020
Tata Consultancy Services (TCS)
Business Analyst - RPA
Collaborated with a global
pharmaceutical company to
automation.
toy manufacturer and a Fortune 500
enhance operational efficiency through
Led end-to-end RPA lifecycle management, from opportunity identification
through analysis, documentation, development support, testing, deployment,
and hyper-care.
Implemented 10+ automated processes resulting in 25+ FTE savings, risk
reduction, and reduced AHT (Average Handling Time).
Demonstrated project management skills by tracking progress, estimating
costs, planning timelines, assessing benefits, managing resources, ensuring
infrastructure readiness, securing approvals, and handling client invoicing.
Managed end-to-end support for RPA projects, including change/service
requests, tickets, problems and SLA tracking.
Key role in establishing RPA CoE for CPG domain, collaborating with 6 clients to
document 80+ use cases in the value chain and create a centralized
repository for automated solutions.
Exposure to Tools
Automation Anywhere
Blue Prism
UI Path
Abbyy OCR
Microsoft Visio
Jira
Service Now
SAP
Power BI
HP-Application Lifecycle
Management
PowerPoint, Excel and Word
