Akshara Deshpande

Akshara Deshpande Email:-LinkedIn: https://www.linkedin.com/in/akshara-deshpande- Cell: - Statement of Purpose: I am a proactive individual with MMS in Human Resources and B.Sc. in Hotel Management. With the knowledge acquired during my education and all the skills and attitude which I have developed from my experience in Market research Industry, I am confident in working in any environment and withstand pressure. With my critical thinking and decision making capability and with a philosophy of being ethical in my working combined with my sheer passion to succeed, I am sure I will contribute much to your organization and make a difference. Education:  MMS - Human Resources from Lala Lajpatrai Institute of Management, 73%- First Class [-]  Diploma in Human Resource Management (DHRM) from Welingkar Institute, 66% - First Class [2010 – 2011]  B.Sc Hotel Management from Indian Institute of Hotel Management, Goa [-] Skill Set:    Digital Media Skills Software Skills Professional Skills : Social Media Management. : Tally.ERP9, MS Office : Client Servicing, Project Management, Training Content Development Training Coordination, Training Need Analysis, Impact Analysis, Sourcing Work Experience: Shaw Hotels & Consultancy | September 2019 - till date Designation: Consultant Responsibilities: Currently working on part time basis  Client coordination  Scrutinizing and conducting quality checking of the reports received through field work  Summarizing and presenting the analysis of the field work to the client Shaw Hotels & Consultancy | February 2014 - August 2019 Designation: Senior Operations Manager - Quality Cell Responsibilities:  Handling end to end client process which includes o Taking requirements for customer experience audits for our automobile and retail clients o Planning and timely execution of field work o Scrutinizing and conducting quality checking of the reports received through field work o Summarizing and presenting the analysis of the field work to the client o Implementation of the feedback received from the clients  Team handling experience - handling a team of 5 members Onion Insights | October 2013 - February 2014 Designation: Recruitment Executive Responsibilities:  Conceptualize and execute innovative recruiting strategy for Mystery Shoppers from across India and various countries.  Identify validation and a profiling process for new recruits.  Develop and implement basic training modules on Mystery shopping for new recruits.  Formulate and manage the online communities to increase loyalty.  Timely scheduling and follow up to ensure completion of field work.  Scrutinizing and conducting quality check of the reports.  Presenting detailed and comparative analysis of customer service experience to the clients Handled Retail and Banking clients Internships & Projects Training Content Development for E-learning” at Motilal Oswal Financial Services Limited [May 2012 – July 2012]  To understand and design content development process.  To develop the content for E-learning portal of the company.  To promote the portal within the organization.  Designed Soft skills training modules for E- learning  Developed classroom training modules on – Crucial Conversations, Emotional Intelligence, Decision making Freelance Training Content Developer at Reliance Capital: [April 2013 – May 2013]  Developed Training content and Training manual on Crucial Conversation Training Assistant and Impact Analyst | ZOFIA [Freelancer]  Worked on Management Development Program [MDP] with one of the B – schools in Mumbai  Analyzing the effect of the training program on the participants.  Recording and evaluating feedbacks for every session.  Capturing behavioral and attitudinal observables of students during the MDP.  Coordinating with Trainers and the institute in charge.  Conducting sessions on Management Ethics, Group discussions and Personal interview. Industrial Training - Hotel Management | VITS- An Ecotel” at Hotel VITS, Mumbai [October 2008 – March 2009]  Have worked in the operational department of the Hotel .i.e. Housekeeping, Front Office, Food Production, Fine Dine Restaurants and Banquets. Interests - Trekking, Reading books, Photography Personal Details Date of birth Place of Birth : 05 June 1990 : Mumbai I hereby affirm that the information in this document is accurate and true to the best of my knowledge.