Akpojevwe Peace Uvezino

AKPOJEVWE, PEACE UVEZINO Emevor, Delta State. Phone Number:- Email:-LinkedIn: https://www.linkedin.com/in/peaceakpojevwe SUMMARY Highly skilled professional with expertise in strategic planning, customer relationship management, and lead generation. Known for delivering exceptional customer support through excellent communication, active listening, and empathy while ensuring confidentiality. Proficient in time management, scheduling, and upward management, I excel at understanding client needs, providing tailored solutions, and driving business growth. As an energetic self-starter, I bring experience in Customer Support, Administrative Support, Sales, and Marketing, and hold a Higher Diploma Degree in Mathematics and statistics. WORK EXPERIENCE Executive Virtual Assistant. – Joberg Enterprise. January 2021 - May 2024  Calendar & Schedule Management: Efficiently manage executive calendars, coordinating meetings, appointments, and events to optimize productivity and ensure seamless scheduling with internal and external stakeholders.  Communication Liaison: Act as the primary point of contact, handling confidential correspondence, filtering communications, and ensuring prompt follow-up to maintain strong relationships with clients and business partners.  Project Coordination & Documentation: Oversee various projects, ensuring timely completion and tracking progress through organized documentation. Prepare reports, presentations, and meeting briefs to support executive decision-making.  Travel & Expense Management: Arrange complex travel itineraries, including flights, accommodations, and local transportation. Process expense reports accurately, adhering to budgetary guidelines and maintaining compliance with company policies. Customer Service Representative. – Grincheese Stores. January 2021 - March 2024  Customer Issue Resolution: Provide timely and effective solutions to customer inquiries and issues, ensuring high satisfaction rates and maintaining loyalty through excellent service.  Proactive Customer Engagement: Communicate with customers through various channels (phone, email, live chat) to deliver personalized support, resolve concerns, and enhance their overall experience.  Documentation and CRM Management: Accurately record interactions, feedback, and resolutions within CRM systems, leveraging insights to improve service strategies and foster customer retention.  Product Knowledge and Upselling: Stay informed on product details to provide accurate information, address customer needs effectively, and identify upselling opportunities to drive additional revenue. Sales Representative. – Zimarex Ventures   November 2020 - January 2022. Lead Generation and Prospecting: Conduct research and outreach to identify potential clients, utilizing CRM tools and data-driven strategies to build and expand the sales pipeline. Product Presentations and Consultative Selling: Deliver engaging presentations and product demos tailored to customer needs, using consultative selling techniques to address pain points and highlight solutions.   Relationship Building and Client Retention: Build and maintain strong relationships with clients through consistent follow-ups and personalized communication, ensuring client satisfaction and encouraging repeat business. Sales Target Achievement and Reporting: Consistently meet or exceed monthly sales quotas, track performance metrics, and provide regular reports to management, adjusting strategies to optimize revenue and efficiency. Appointment Setter. – Packbit Enterprise     January 2018 - February 2020. Client Outreach and Initial Contact: Conduct targeted outreach through calls, emails, and social media to qualify leads, ensuring a steady flow of potential clients for the sales team. Appointment Scheduling and Coordination: Manage calendars, set up appointments, and coordinate with clients to ensure seamless scheduling and prompt follow-ups, using CRM tools for accurate tracking. Lead Qualification and Nurturing: Engage with prospects to assess their needs and determine their fit for products or services, nurturing leads to increase the likelihood of successful conversions. CRM Management and Data Entry: Maintain detailed records of interactions and appointment details in the CRM system, ensuring up-to-date and organized data to support team efficiency and client follow-ups. VOLUNTEER ACTIVITIES Digital Witch Community. January - March 2024 Actively collaborated with fellow interns to build hands-on experience in administrative skills, master technical tools, and foster a strong team spirit for effective, goal-oriented teamwork. SKILLS (Tools) Google Workspace, Slack, Zoom, Anydesk, Calendly, PickTime, Microsoft Suite, Freshdesk, Dropbox, Asana, ClickUp, Trello, HubSpot, Intercom, Zendesk, Discord, Ziaper, Monday.com Apollo.ai, Clockify, Lemist. Soft Skills Strategic Planning, Active Listening, Excellent Communication, Customer Relationship Management, Empathy, Time Management, Emotional Intelligence, Patience, Discretion, Confidentiality, Open-minded, Upward Management, Excellent delivery, Scheduling, Lead Generation. EDUCATION Delta State Polytechnic, Ozoro Delta State – National Diploma in Mathematics and Statistics November 2012 – August 2014 Delta State Polytechnic, Ogwashi-Uku Delta State – Higher National Diploma in Mathematics and Statistics November 2018 – August 2020 INTERESTS Fashion, Sport, Technology, Ecommerce, Sales. LANGUAGES English- Native or Bilingual. French- Beginner.