Akpobasa Prevail Oghagha

📧 📱 Akpobasa Prevail-| - Versatile Virtual Assistant | Customer Support | IT Support | Social Media Management Professional Summary Detail-oriented and resourceful virtual professional with over 1 year of experience supporting businesses with IT support, customer service, content marketing, and social media management. Skilled in streamlining communication, resolving tech issues, managing digital content, and assisting customers with professionalism. Known for adaptability, clear communication, and a passion for learning. Work Experience Content & Engagement Intern SEAS World Learning Ltd – Remote June 2025 – Present Created and managed weekly content for Instagram, Facebook, and LinkedIn. Assisted in email campaign creation and community engagement. Supported job-readiness program communications and learner follow-ups. IT Support Intern (Ongoing Training) Digital Witch Support Training – Remote July 2025 – Present Gained foundational knowledge of IT support tools and help desk procedures. Practiced basic troubleshooting, file management, and Google Workspace support. Supported peers with system usage issues and resolved simple tech queries. Customer Support / VA Roles (Freelance & Volunteer) Remote | 2024 – Present Provided remote customer service via email and chat for small brands. Managed Google Calendar, emails, and social replies for clients. Handled research, task reminders, and basic admin support. Training & Certifications Digital Witch IT Support & VA Training (Ongoing – 2025) Job Readiness & Content Marketing Training – SEAS World Learning Currently undergoing IT Support at SupSoft Tech Skills Virtual Assistance IT Support & Troubleshooting Email & Calendar Management Customer Relationship Support Social Media Content Creation Community Engagement Canva & Graphics Support Strong Communication & Multitasking Tools & Platforms Google Workspace · Canva · Trello · Notion · Mailchimp · Meta Business Suite · Zoom · WhatsApp Business · HubSpot · Microsoft Teams · Sortable · Zapier · Monday.com · Intercom · Zendesk · Slack · Freshdesk · Google Drive · Dropbox