Akpan Imaobong

Imaobong Akpan ■-| ■ - Virtual Assistant | Short-Term Rental Manager | Customer Support Specialist Professional Summary Detail-oriented and proactive Virtual Assistant and Short-Term Rental Manager with recent training from the Short-Term Rental Academy. Skilled in Airbnb co-hosting, property management, guest communication, email and calendar management, lead generation, and customer service. Proficient in Microsoft Office, Google Workspace, and CRM tools. Committed to helping businesses and property owners streamline operations, save time, and deliver excellent client experiences. Core Competencies - Virtual Assistance & Administrative Support - Airbnb Co-Hosting & Property Management - Email & Calendar Management - Lead Generation & Data Entry - Customer Service & Call Handling - Microsoft Office Suite & Google Workspace - CRM & Online Collaboration Tools Professional Experience Volunteer Customer Service & Administrative Support Federal Inland Revenue Service (FIRS), Nigeria — Nov 2017 to Dec 2020 - Assisted with data entry, document processing, and record management. - Provided customer service support via calls and in-person interactions. - Maintained organized records and supported team efficiency. Accounting Assistant Uyoat Foods Enterprise, Nigeria — Feb 2016 to Oct 2017 - Managed financial records and reconciliations. - Processed transactions with accuracy and confidentiality. - Collaborated with teams to ensure timely reporting. Training & Certifications - Short-Term Rental Academy — Virtual Assistant, Airbnb Co-Hosting & Management - Proficient in Microsoft Office, Google Workspace, and CRM platforms Education B.Sc. Accounting – University of Uyo, Nigeria (Graduated October 2010)