Akinyimika Dolapo | Freelancer Resume

DOLAPO AKINYIMIKA Lagos, Nigeria --SUMMARY ● Dedicated and detail-oriented with a strong background in customer service and administrative support. Possesses excellent communication skills, problem-solving abilities, and a commitment to delivering top-notch support.. ● Proficient in leveraging technology and data-driven insights to support decision-making and improve operational efficiency. Recognized for excellent organizational skills, strong communication abilities, and a proactive approach to problem-solving. ● Dedicated to building positive relationships with clients and stakeholders, ensuring seamless service delivery, and contributing to organizational success. Eager to leverage transferable skills and a proactive approach to contribute effectively to a dynamic customer support team. EDUCATION University of Lagos – Lagos, Nigeria Bachelor of Pharmacy (CGPA: 4.39/5.0) January 2018 – June 2023 WORK EXPERIENCE Vice-Chairperson & Director of Administration March 2022 – Present Mother and Child Health Project – HYBRID ● Coordinated team operations, scheduled meetings, and managed communications to ensure smooth project execution. ● Organized outreach events and provided administrative support for community education initiatives. ● A pioneer founder that shares in the vision and mission of the organization. ● Facilitates training on subject areas that concern children and mothers’ well-being. ● Member of the research team for projects that align with the mission and vision of the organization. ● Coordinated, and executed webinars for the organization, ensuring seamless delivery, engaging content, and participation from key stakeholders to achieve strategic objectives. Pharmacist Intern February 2024 - January 2025 Federal Neuropsychiatric Hospital Yaba– Lagos, Nigeria ● Involved in dispensing and monitoring psychotropic medications, ensuring appropriate dosing, and tracking patient responses to treatment, while identifying and reporting adverse drug reactions. ● Educate patients and caregivers on the proper use of psychiatric medications, potential side effects, and the importance of adherence to therapy, while offering support to address concerns about drug treatment. ● Coordinated pharmacy-related administrative tasks, including documentation of drug utilization reports ● Conducted educational outreach on mental health awareness, substance abuse, and medication adherence to students and hospital staff Customer Experience Executive December 2021 - May 2022 Crystalzone consulting (HR & Financial Advisory Services)– Lagos, Nigeria ● Customer Support: Provided on-time Support to clients via telephone, and emails addressing concerns with professionalism. ● Feedback Collections: Gathered client feedback through surveys, telephone interviews, and questionnaires online ● Customer Education: Educated clients on services and ensured they had the information needed to make the most of their experience with the company. ● Proactive Engagement: Identify opportunities to enhance the client’s experience by offering tailored solutions and information very key to the services offered. ● Data Management: Tracked and Maintained detailed records of clients in interactions, transactions, comments, and complaints. ● Continuous Improvement: Highlighted Service updates and actively sought ways to improve processes and workflows to enhance the overall customer experience ● Data Management: Track and maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system to ensure accurate data for future reference. Continuous Improvement: Stay up to date with product offerings and service updates, and actively seek ways to improve processes and workflows to enhance the overall customer experience. CERTIFICATIONS ● ALX Virtual Assistant Program- 2024 ● UTIVA Data Accelerator Course - 2022 PROJECTS ● Data Migration of Drug Records- AXA MANSARD (2024) ❖ Migrated and standardized 10,000+ drug records from old systems to a new database ❖ Cleaned and validated data using Excel, resolving duplicate and inconsistent entries. ❖ Collaborated with pharmacists and IT teams to ensure accurate mapping of drug codes and classifications. ● Payroll Budget Analysis - UTIVA Capstone Project (2022) ❖ Track total payroll costs for each department. ❖ Use pivot tables to summarize expenses by department or role. ❖ Visualize data with charts (e.g., pie charts for department expense distribution). KEY SKILLS ● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) ● Data Entry and Analysis ● Calendar Management and Scheduling ● Communication and Interpersonal Skills ● Administrative and Organizational Abilities ● Problem-solving ● Proficiency in Preparing Agendas and Taking Minutes of Meetings INTERESTS ● Project Management ● Data Analysis ● Administrative support