Akinyemi Esther Ikeibe

Akinyemi Esther Client Relationship Specialist People-focused and tech-savvy Client Relationship Specialist with 3+ years of experience in remote customer support, account management, and communications. Proficient in tools like HubSpot, Zoom, Notion, and Slack. Known for delivering responsive, empathetic service and independently solving problems. Comfortable on video calls, fluent in English, and committed to creating positive customer experiences. Contact --Remote Education Obafemi Awolowo University, Ile-ife, Nigeria Bachelor of Arts in Philosophy 2013 - 2018 Work and earn online Remote Work Professional Certificate Customer Service Fundamentals 2020 - 2022 Additional Info Available full-time | Flexible schedule Reliable internet | Video call ready Work Experience Virtual Assistant / Social Media Manager Chelsea Premium Properties, LLC| Remote. 2022 – 2024 Communicated with clients via video calls and email, resolving queries quickly and professionally. Managed client accounts and scheduled meetings using HubSpot and Google Calendar. Managed the social media accounts on various platforms Customer Service Representative Windshield Repair TT, Remote|- Handled customer inquiries using Meta Business Suite Documented key insights to improve internal support processes. Ensured timely resolution of issues, and collaborated with internal teams using Slack for project tracking and documentation. Supported onboarding of clients and maintained CRM updates using Trello Skills Client Communication (Zoom, Google Meet) Email Handling (Gmail, Outlook) & Scheduling (Google Calendar) Collaboration (Slack, Microsoft Teams) Documentation (Google Docs, Sheets, Notion) Customer Support (Zendesk, Help Scout) Problem Solving & Task Prioritization Fluent English (Spoken & Written) Graphics Design Basic Video Editing