Akinyemi Adebayo

AKINYEMI ADEBAYO @-, O Glasgow, Scotland - OBJECTIVE To leverage my expertise in Hotel management and customer support to deliver great customer experiences and contribute to the overall success of an organization. I'm committed to maintaining high standards of service, addressing customer needs efficiently and by combining my skills and dedication to excellence, I strive to support the organization in achieving its objectives and driving long term growth. EXPERIENCE February, 2023 Present J-Praise International Administrative Assistant Assist with event planning and coordination, including outreach, logistics, and follow-ups. Manage office supplies and equipment, placing orders as needed. Coordinate with volunteers and donors, maintaining accurate contact records. Support fundraising campaigns and initiatives by preparing materials and tracking progress. Provide general administrative support to ensure efficient office operations. Support fundraising initiatives, including coordinating donor communications and tracking donations. July 2021 April, 2022 DontSleepGfx Customer Support Representative Assisted customers in locating products and making purchasing decisions; upsell when appropriate. Stay informed about design products, promotions, and policies to answer questions accurately. Addressed customer inquiries, and provide assistance, over the phone, social media or via email. Handled customer complaints and resolve issues efficiently, escalated complex issues to the appropriate department when necessary. Assisted clients in understanding our services, pricing, and project timelines. September, 2018 July, 2021 Frank Palace Hotel Hotel Supervisor Managed daily hotel operations to ensure guest satisfaction Coordinated with various departments including housekeeping and front desk to main hotel service standards Addressed guests concerns and resolved complaints efficiently Created and maintained professional liaison with vendors and suppliers to ensure prompt delivery of supplies and maintenance equipments Assisted the manager with handling customer's special request. Monitored employee's activities and productivity Maximized upselling and offered appropriate room categories for guests Training new hires, maintained and updated services and policies February 2016 July, 2018 Buddy Mart Supermarket Ecommerce/Shop Assistant Managed and updated product listings on the wordpress ecommerce platform, ensuring accurate descriptions, pricing, and images. Coordinated with the inventory team to maintain accurate stock levels across online and in-store operations. Provided excellent customer support through online channels, and onsite resolving issues promptly and professionally. Responsible for planning, managing profit and loss, handling cash at the store as well as collating daily sales and other reports Maintained an in-depth knowledge of the store’s products and promotions. EDUCATION 2019 Federal University of Technology Computer Science SKILLS Organizational and multitasking abilities Strong communication and interpersonal skills. Proficiency in e-commerce platforms Team collaboration Computer proficiency Problem solving skills Customer Support Skills Proficient with WordPress Attention to Detail Time management skills