Akinwande Oluwafunmilola Linda

AKINWANDE OLUWAFUNMILOLA LINDA B.sc Economics Graduate Airport Road, Abuja Nigeria . - .- https://wwww.linkedin.com/in/akinwandeoluwafunmilola-89b25b23b PROFESSIONAL PROFILE Customer service professional graduate with more than 5 years of experience working in call centers. Consistent positive interactions with customers and acknowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in bust environments. SUMMARY ● Energetic self-starter with experience in Customer Relations and Marketing. ● Excels in providing exceptional service to clients; especially skilled with handling challenging customers. Excellent sales representative, work independently and deliver a high volume of quality work in a fast paced environment. EDUCATION ALX Virtual Assistant [2022] UNIVERSITY OF ABUJA M.sc Political Economy and Development Studies [-] Institute of Chartered Accountants of Nigeria (ICAN) [-] UNIVERSITY OF ABUJA B.sc Economics [-] WORK EXPERIENCE Archives and Records Management Services (ARMS) Limited, Abuja Nigeria [January 2020-June 2022] ● Booking of appointments, code calling, customer service representative, lead generation, managing client’s calendar, managing client’s inbox, preparing travel itineraries, data entry and expense tracking, Telemarketing. ● Helped in driving traffic and making the organization have more customers in generating leads using Asana, Zendesk and hubSpot. National Space Research and Development Agency (NASRDA) Abuja Nigeria [-] ● Helped organize the 2018 Annual Space Day that brought together 600+ staff of the Agency who converged at the headquarters from all the branches across the country. ● Served as Program Secretariat Assistant, reducing 80% workload of the program secretariat team. SKILLS ● Data Entry ● Microsoft powerPoint ● Google calendar ● code calling ● GoogleSpreadsheet ● Lead generation, INTERESTS ● Nature & Researching ● swimming LANGUAGES ● Yoruba - Native ● Good verbal and ● Excellent written communication player skill ● Result oriented ● proactiveness ● Multitasking ● Problem-solving ● Critical thinking ● Women & Empowerment ● English - Fluent team Children ● Personal Development ● Reading