Akinsipe Omotolani

Akinsipe Omotolani- Customer Service Agent - Ilorin Kwara State, Nigeria Profile Dedicated customer service professional with excellent communication skills and passion for resolving customer inquiries efficiently. Experienced in handling customer interactions via phone, email, and in-person, ensuring satisfaction and building positive relationships. Education 09/2025 – Present Ilorin, Nigeria Food Science University of Ilorin, Nigeria Professional Experience 11/2024 – Present Ibadan Nigeria Customer Service Representative Larva Tech Academy Managed over 100 customer calls daily with high accuracy and positive outcomes Resolved 75% of escalated customer complaints without further escalation using Zendesk, enhancing customer retention • • 03/2021 – 06/2024 Ibadan, Nigeria Customer Service Agent TeeTop Ties Improved customer satisfaction scores by 25% through effective issue resolution and empathetic communication over 12 months using salesforce Consistently met and exceeded monthly customer service KPIs for consecutive months • • Skills CRM Proficiency Familiar and Efficient with different types of CRM and ERP tools like Zendesk, Oracle, Salesforce, Pleased. Teamwork Effectively collaborates with others toward common goals Languages English References Available On Request Communication Excellent verbal and written skills, allowing conveying ideas clearly and listening actively Problem Solving Properly tackle challenges with analytical and creative thinking.