Akinokun, Isaiah Abiola
133 Farebrother Street, Grimsby, DN32 0JT. Tel: -
Email:-CAREER OBJECTIVE
To work effectively and efficiently with commitment, confidence, diligence and determination to
achieve target goals with a wide array of interests and strengths to improve the standard of my
organization.
SKILLS SUMMARY
✓
Ability to learn quickly and put into use new ideas and procedures in a relatively short period
of time.
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Good interpersonal relationships and a “CAN DO” attitude.
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Communication Skills: Good oral communication skills in presentation and public speaking.
✓
Computer Skills: Good knowledge of MS Word, Excel, and PowerPoint using email and the
internet.
✓
Ability to multitask and achieve measurable, realistic goals within a relatively short period of
time.
✓
Data insight and analytical skills.
WORK EXPERIENCE
Polaris Bank Limited, Lagos (December, 2019 – Till Date)
Strategic Partnership and Agency Banking: Agent Manager and Operation.
✓
Drive efficiency and effectiveness of customer education and agent distribution in driving the
financial inclusion objective.
✓
Liaise with branches and Regional Representatives to identify viable merchants on POS
deployment.
✓
Cater to the training needs of agents, and branches and co-ordinate the implementation of
training interventions.
✓
Review analysis of regional marketing surveys on current and new product concepts and
recommend future product development.
✓
Data mining, research and feedback reports on competitor activity, network quality and
current market situation.
✓
Providing support and advice to SurePadi agents, branches, and business development
managers.
✓
Answering calls on enquiry, query and resolving agent’s disputes, issues and complaints.
✓
Monitoring of agent’s activities on the POS terminal and Mobile App and agent’s performance.
✓
Resolution of intra and interbank disputes.
✓
Dispatch branding items to agents and provide support for agent activation.
✓
Liaising with the E-Business Operation team in ensuring prompt resolution of complaints.
First Bank of Nigeria Limited/Vic Lawrence and Associates Ltd, Lagos (February, 2018 – December, 2019).
Financial Inclusion Service: Agency Banking Business Development Support
✓
Provide support for the Agent network business development manager.
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Identifying and onboarding potential first monie agents.
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Providing support and advice for first monie agents, branches, geeks and trade developers.
✓
Answering calls on enquiry, query and resolving agent’s disputes, issues and complaints.
✓
Monitoring of agent’s activities, training and performance.
✓
Dispatch branding items to agents.
✓
Provide support for agent activation.
✓
Liaising with E-Business support teams in ensuring prompt resolution of complaints.
ISON BPO International Limited, Ibadan (MTN Nigeria).
Customer Care Representative: Inbound Call Centre, MTN Nigeria Top 20 Premium Customer
(December 2015 - May, 2017)
✓
Educating customers on products and services available on the network.
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Satisfying and exceeding the needs and expectations of customers.
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Answering daily calls on complaints and requests.
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Taking log of enquiries and customer experience on the network.
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Escalating customer’s complaint to the support team for quick resolution.
EDUCATION AND QUALIFICATIONS
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Obafemi Awolowo University, Ile Ife, Osun State. B. Sc. (Hons.) Microbiology, 2012.
•
Ilori International High School, Ede, Osun State.
West African Senior School Certificate Examination, 2006.
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Ola-Olu International Nursery & Primary School, Ede, Osun State.
First School Leaving School Certificate Examination, 2000.
PROFESSIONAL MEMBERSHIP
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Association of Chartered Certified Accountants (Student) Member.
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Nigerian Institute of Management (NYSC) Member, 2013.
SPECIAL AWARDS/ACCOMPLISHMENTS
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Platinum Customer Care Representative (MTN Nigeria), 2016.
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Raining Smile Winner (Customer Experience and Satisfaction), 2016, 2017. ✓ Top 24 Artist;
Embassy of Spain Art Competition, 2015.
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Top 100 Artist; Life in My City Art Festival Competition, 2015.
ACTIVITIES AND INTERESTS
Art, Football, Photography and Travelling.
REFEREES
Available on request.
