Akinkunmi Lamidi

CONTACT Lagos Island, Lagos 102273 -- PROFESSIONAL SUMMARY Detail-oriented and resourceful Virtual Assistant with expertise in Customer Support, Email Marketing, Canva Design, and eBook Marketing. Skilled in streamlining administrative processes, managing client communications, and supporting business growth through efficient backend operations. Proven ability to help entrepreneurs and organizations improve productivity and maintain strong customer relationships. SKILLS ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Administrative & Executive Support Customer Service & Client Relations Email Marketing & Campaign Automation Canva Graphic Design & Content Creation EBook Design & Marketing Project & Workflow Management CRM Tools & Data Management Design: Canva Design: Photoshop (Basic) Marketing: Mailchimp Marketing: ActiveCampaign Project Management: Trello Project Management: Asana Project Management: ClickUp Communication: Zoom Communication: Slack Publishing: Amazon KDP Publishing: Gumroad CRM Platforms: HubSpot CRM Platforms: Follow Up Boss CRM Platforms: Zoho Teamwork and collaboration AKINKUNMI LAMIDI EXPERIENCE Intern Nobel Global Internship - Lagos , Lagos 09/2025 - Present ■ ■ ■ ■ ■ ■ ■ Provide administrative support including email and calendar management. Manage data entry and scheduling tasks to streamline team operations. Assist with email marketing campaigns and customer support activities. Gained experience, exposure and knowledge of career-specific procedures and systems. Developed strong organizational and time management skills by completing multiple tasks simultaneously. Demonstrated ability to take initiative and work independently on assigned projects. Gained practical experience with relevant software and technology. ■ Collaborated effectively with team of interns to complete group projects efficiently. ■ Eagerly absorbed new information and honed skills under guidance of experienced professionals. Sought opportunities to learn new skills and tackle challenging tasks. ■ ■ ■ ■ ■ Participated in training sessions and workshops to enhance knowledge and skillset. Maintained confidentiality when handling sensitive information or documents. Created or maintained database of customer accounts. Distributed and created brochures, pamphlets and signage to promote product or service. General Virtual Assistant Digital Witch Support Community Lagos , Lagos 06/2025 - Present ■ ■ ■ ■ ■ ■ ■ ■ Handle virtual assistance tasks including workflow automation, email management, and customer service. Support technical sales processes and manage community communications. Created detailed reports using Excel to help streamline processes for the business. Utilized video conferencing tools to facilitate remote meetings with colleagues. Developed marketing strategies to increase brand awareness and visibility online. Monitored social media accounts for comments or messages that require attention. Managed customer inquiries and provided timely responses to ensure customer satisfaction. Provided technical support to customers via email and phone calls. ■ ■ ■ ■ ■ Team collaboration Problem-solving Attention to detail Goal-oriented mindset Computer skills ■ Business Relationship Manager MONIEPOINT MFB - Lagos , Lagos 09/2024 - 05/2025 ■ ■ LANGUAGES ■ ■ English Fluent Yoruba Fluent Assisted in the creation of presentations utilizing PowerPoint software. ■ ■ ■ ■ ■ ■ Created customized presentations to showcase products and services that met client requirements. Point of sale activation. Business account creation. ATM card activation. Utilized CRM systems such as Salesforce or Microsoft Dynamics 365 effectively. Business loan disbursement. Analyzed data, identified trends, and provided actionable insights to improve customer satisfaction. Assessed customer feedback and developed strategies for addressing any issues or concerns raised. ■ Provided regular updates on project status to ensure transparency throughout the organization. ■ Organized events focused on building relationships with existing customers as well as prospective ones. Developed a comprehensive understanding of customer needs and expectations to foster long-term relationships. ■ ■ Negotiated contracts with vendors while maintaining favorable terms for the company. ■ Cultivated strong relationships with clients by providing exceptional customer service at all times. Researched market conditions in order to better understand customer needs and preferences. ■ Key Account Manager (Merchant Enterprise) FairMoney Business MFB 12/2024 - 05/2025 ■ ■ ■ ■ ■ Managed merchant acquisition and retention strategies. Oversaw sales operations, improving client onboarding and engagement. Point of sales activation. Business Loan Disbursement. Business Account Creation. ■ Led development of account plan to maximize profitability, revenue growth and market share. ■ Negotiated agreements with key accounts to secure preferred pricing and terms. Organized high-level meetings with clients to discuss strategic objectives and long-term goals. Compiled reports on account progress, goals, and forecasts for account teams and stakeholders. Coordinated cross-functional teams to ensure successful delivery of projects on time and within budget. Collaborated with other departments to ensure complete coverage of all service requirements. ■ ■ ■ ■ ■ ■ Maintained accurate records of all client interactions in CRM software systems. Applied customer-centric approach to understand customer ■ needs and concerns and develop creative solutions. Established and maintained relationships with key decisionmakers to ensure customer loyalty. Key Account Associate FairMoney Business MFB - Lagos , OYO 09/2023 - 11/2024 ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ Supported key business accounts through client relationship management. Ensured seamless communication and service delivery. Assisted in preparing reports to evaluate the performance of accounts. Branding materials distribution. Point of sales activation. Business Account Creation. Managed account receivables and payables to ensure timely payments by clients. Monitored changes in market conditions that may impact client's accounts profitability. Developed strong communication and customer service skills while managing client accounts. Organized files electronically using databases like Microsoft Access or Excel spreadsheets. Utilized problem-solving abilities to resolve any discrepancies in billing or payment issues. Business Developer PayForce - CrowdForce - Lagos , OYO 02/2022 - 08/2023 ■ ■ ■ ■ ■ ■ ■ Business Account Creation. Expanded business partnerships and developed strategic relationships. Point of sales activation Provided support during product launches by creating press releases and providing media relations services. Contributed to merchant network growth and sales initiatives. Established relationships with key clients and developed strategic partnerships with vendors. Researched and generated leads at networking events. ■ Maintained a comprehensive database of contacts in order to build relationships with prospects. ■ Assisted senior management in developing long-term plans for business growth and expansion. Collaborated with internal resources and external networks to prioritize and penetrate key accounts. Created innovative marketing campaigns to promote products or services. Reviewed financial statements regularly to track progress against goals set out in strategic plans. Analyzed market trends, customer needs, and competitor activity to identify opportunities for growth. ■ ■ ■ ■ Staff Aggregator Pagatech Ltd. - OSOGBO, osu 05/2021 - 12/2021 ■ ■ Recruited and managed field staff for financial service operations. Point of sales activation. ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ■ ATM cards distribution. Branding materials distribution. Coordinated logistics and team activities for business expansion. Worked with coworkers to complete tasks. Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Responded quickly to meet customer needs and resolve problems. Committed to delivering excellent customer service while working in a fast-paced environment. Focused on learning new skills and staying updated with industry changes. Participated in ongoing training to enhance own job skills and knowledge. Provided efficient and courteous service to customers at all times. Met deadlines while maintaining high-quality deliverables. Managed and coordinated multiple projects while ensuring timely completion. Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite. EDUCATION Higher National Diploma: Electrical Engineering The Polytechnic, Ibadan, 01/2022 Bachelor of Science: Psychology University of Ibadan - OYO CERTIFICATIONS Digital Witch Support Community Certificate Global Nobel Internship Program Certificate WEBSITE, PORTFOLIO AND PROFILES linkedin.com/in/lamidi-bsc-38b548222 REFERENCES References available upon request