Akindele Olubukola

Olubukola Olubunmi Akindele-- www.linkedin.com/in/olubukola-akindele SUMMARY • • • • • • Highly organized, dependable and detailed-oriented personnel with high sense of integrity and transparency Research and results driven, passionate about data analytics to solve business problem Ability to learn fast and adapt quickly to changes Good at multitasking and pay high attention to details Committed to delivering exceptional work quality and exceeding expectations Proficient in utilizing various software and tools to enhance overall productivity and efficiency. SKILLS • Data Visualization • Data Cleansing • Problem Solving • Data Entry • Power Query • SQL Proficiency • Proficient in Microsoft tools • Proficient workspace • Communication • PowerBi • Statistical Analysis • Data Analytics • Multitasking • Creativity • Organization • Excel Dashboard in Google EXPERIENCE 2033-Present Data Analyst, Quantum Analytics • • • • • Organized data points, communicated and analyzed data to determine corporate needs Managed over 10 projects simultaneously, ensuring timely delivery and quality result Utilized data visualization tools to effectively communicate business insights Streamlined communication channels, used technical expertise and analytical skills to ensure data quality and accuracy Identified patterns and analyzed trends in datasets by finding correlations and visualizing with charts - Virtual Assistant, Landgate global Consultancy • Utilized strong organizational skills to efficiently manage multiple clients' schedules, ensuring timely and seamless communication between various parties. • Executed administrative duties such as data entry, email management and maintaining a high level of accuracy and attention to detail • Proactively researched and recommended innovative tools and technologies to streamline administrative tasks, resulting in time and cost savings for clients. • Streamlined communication channels by promptly responding to emails, inquiries, and phone calls, resulting in enhanced client satisfaction. • Assisted in the creation and editing of documents, presentations, and reports, demonstrating exceptional attention to detail and proficiency in various software applications. 2016 – 2023 Help Desk Officer/Customer service, Union Bank of Nigeria, Lagos • Assisted customers in resolving inquiries and complaints promptly and professionally, ensuring high levels of customer satisfaction. • Processed over 100 mails and 50 calls daily, accurately and timely to solve any issues and all transactions • Proactively engaged with customers through telephone and email communication, providing accurate and helpful information in a timely manner. • Managed and maintained customer accounts, updating contact information and addressing billing issues to ensure accurate billing and smooth account management. • Collaborated with cross-functional teams to address complex customer issues, escalating concerns as necessary to ensure efficient and effective problem resolution. • Developed and maintained relationships with new and existing clients • • Maintained a complete understanding of all products and services on offer with knowledge enough to discuss product attributes fully and confidently Used Microsoft Word and other software tools to create documents and other communication 2013 – 2015 Assistant Program Officer, Rays of Hope Community Foundation, Ibadan. • Enrolled data of all vulnerable children for support on spread sheet • Trained youths on skills acquisition to make them relevant in the society • Tested over 1000 clients with malaria test kits and distribution of mosquito nets to address community challenges • Rapid scale up of HIV/AIDS counselling and testing of over 1000 clients in Oluyole local govt in Oyo state • Proofread of all written proposals to meet up with deadlines • Turned strategic mandates into actionable program plans. • Completed or supervised required or designated program documents. • Coordinated daily activities and assignments of direct reports. • Coordinated impactful projects to ensure seamless implementation and adhere to timelines EDUCATION M. Sc, Food Science and Technology, 2016 Obafemi Awolowo University, Ile Ife, Osun State, Nigeria. B.Tech, Food Science and Technology Science and Engineering, 2011 Ladoke Akintola University of Technology, Ogbomoso, Osun State, Nigeria. Senior Secondary School Certificate/SSCE, 2004 Royal College, Ibadan, Oyo State, Nigeria. ADDITIONAL QUALIFICATION/CERTIFICATION/TRAINING- HOBBIES Quantum Analytics Data Analyst Certificate ALX Virtual Assistant Programme Data Analyst Certificate Technical Support Fundamentals Certified Customer Service Satisfaction Specialist (CCSSS) Learning new things, capturing moments, exploring distant lands, feeling the music LANGUAGE Yoruba -Native English- Fluent