Akindamola Akintola

. AKINDAMOLA BOONYAMIN AKINTOLA Salesforce Administrator | Salesforce Consultant| Product Designer - | EMAIL | TRAILHEAD | Behance | LinkedIn Date of birth: 28/04/2001 PROFESSIONAL PROFILE Highly skilled and results-oriented Salesforce Administrator and Product Designer with 2 years of experience in providing impactful solutions to clients from diverse industries. My expertise lies in Sales Cloud, Service Cloud, Experience Cloud, and custom development using HTML, Flow Builder and Salesforce automation, and Lightning components. With a proven ability to work with design tools including Figma and Adobe XD. I have a deep understanding of typography, color harmony, Auto layouts, Prototyping & wireframing and a track record of successfully managing large-scale projects from inception to completion. Salesforce Consultant and Product designer with a passion for professional development CERTIFICATION AND TRAINING • • • • Salesforce Certified Administrator, Salesforce.com Salesforce Certified Service Cloud Consultant. Salesforce.com Political Science and International Relations. (BSC) User Interface design with Figma ECHNICAL SKILLS • • • • • • • • • • • Project Documentation Issues management Decision Making Planning Skills Presentation Skills Project Governance Project Planning Risk Management Project Coordination Proven ability to prioritize and multitask. Word Press. • • • • • • • • • • Webflow Problem-Solving Negotiation, Facilitation Time Management Program Delivery Business Process Mapping Document Management Object Relationship, Design, Schema Building & Data Modelling Facilitation Skills Prototyping, • • • • • • • • • • • MS Office, Visio, Project Waterfall & Agile Mock Flow, ServiceNow Salesforce CRM, Business Processes Microsoft Project Documentation Critical Path Analysis User Experience Design HTML CSS PROFESSIONAL EXPERIENCE IT Specialist- Superflux International Limited • • • • • • • • • • • • Apr 2023- date Administered and supported a multi-platform environment, including Windows and Linux servers. Provide end user support, troubleshooting hardware, and networking issues, and ensuring Timely issue resolution. Collaborate with Cross functional teams to implement IT solutions that align with business objectives. Provide First level technical support to end users, resolving hardware, software and network issues Conduct regular system audits to ensure compliance with company policies and industry regulations. Provided first-level technical support to end-users, resolving hardware, software and network issues. Managed ticketing system, prioritizing and escalating support requests as necessary. Conducted user training sessions on software applications and IT best practices. Utilize Ms Word and Ms Excel regularly to administer daily solutions to clients. Manage and maintain the organization’s network infrastructure, ensuring optimal performance and security. Conducted user training sessions on software applications and IT best practices Collaborated with the security team to implement and monitor security protocols and policies UI/UX Designer - Global Concept Emerge Technologies • • • • • • • • • Collaborate with cross-functional teams to design and implement digital products that meet user needs and business goals. Conduct user research and analysis to inform design decisions, utilizing tools such as user interviews, surveys, and usability testing. Develop wireframes, prototypes and visual designs that demonstrate a deep understanding of user behavior and psychology. Work closely with developers to ensure design specifications are met and provide ongoing design support throughout the development process. Manage multiple projects simultaneously, ensuring all deliverables are completed on time and within budget. Implement design systems and style guides to maintain consistency across product and ensure scalability. Lead design sprints and workshops to facilitate idea generation and collaboration among team members. Advocate for user needs and design best practices and educate stakeholders on the value of UX design in achieving business objectives. Manage multiple projects simultaneously, priorities tasks, and meet deadlines while maintaining highquality work. Salesforce Administrator (Remote) (Blackforce) • • • • • • • • • Nov 2022- Sep 2023 Sept 2022– To Date Administered and customized Salesforce CRM to align with organizational goals and processes. Implemented and managed Salesforce integrations with third party applications to streamline data flow Conducted system configuration, including creating custom fields, workflows, validation rules, and custom objects. Collaborated with cross functional teams to gather requirements, design solutions, and implement enhancements. Conducted data migration and data cleansing activities to ensure data accuracy and integrity within salesforce. Assisted clients in defining business requirements and translating them into salesforce solutions Conducted regular system audits to identify and resolve issues related to data quality and system performance. Provided end user support, training, and documentation to ensure effective utilization of salesforce Conducted workshops and training sessions to educate clients on salesforce best practices and capabilities. References Available upon request.