Damilola Akinbo
Lagos, Nigeria
(--
Dedicated and results-driven Virtual Assistant & Customer Care Representative seeking
to leverage expertise in providing exceptional support, fostering customer satisfaction,
and streamlining operations.
EXPERIENCE
Consummate Traders, Remote—Customer Care Representative
SKILLS
Proficient in Microsoft Office
Suite, email management,
JANUARY 2023 – DECEMBER 2023
Google Workspace, CRM
Provided comprehensive virtual assistance and customer care support for clients,
software (e.g. Calendly, Zoho,
ensuring timely resolution of inquiries, concerns, and issues.
Notion, HubSpot, Wiza, Yelp,
Managed calendars, scheduled appointments using Calendly, as well as data entry
Zendesk etc).
and database creation and management using Notion and Excel sheets, optimizing
Excellent communication skills
efficiency for executives and teams.
(verbal and written).
Collaborated with cross-functional teams to streamline processes and improve
Problem-solving and conflict
workflow, enhancing overall productivity by 15% within the first month.
resolution expertise.
Strong multitasking abilities
IACC, Remote—Call Center Agent
APRIL 2021 - NOVEMBER 2022
Delivered exceptional customer service by providing succinct information relating
and attention to detail.
Time management and
organizational skills.
to products, services and policies using tools such as Zendesk.
Maintained a high level of professionalism and empathy while handling customer
inquiries, leading to increased customer retention rates by 50% in the first quarter.
Acted as a liaison between customers and internal teams, ensuring seamless
communication and resolution of issues.
CERTIFICATES
B.ENG Mechanical
Engineering.
National Youth Service Corps
Wamless Labs, Remote—Virtual Assistant
Certificate.
DECEMBER 2019 - FEBRUARY 2021
HRM (ISO QMS certified)
Assisted in the development and implementation of new customer care protocols,
resulting in a 70% increase in fast response time.
Conducted research tasks, generated leads using Yelp and Apollo, compiled
reports, and created presentations, contributing to informed decision-making
processes.
Developed and implemented customer service strategies, resulting in a 60%
increase in overall customer satisfaction ratings.
EDUCATION
University of Port Harcourt, Nigeria—
Bachelor of Engineering in Mechanical Engineering 2021
REFERENCES
Joseph Chu,
CTO, Wamless Labs,
(-,-Izuchukwu Mathew,
CEO, IACC.
(-.
