Akina Clarke

Dynamic and results-driven Senior Customer Service Representative - Remote with over 10+ years of experience. A three-time recipient of the #1 CSR award at Niyason Limited, achieving customer satisfaction ratings consistently above 95%. I have orchestrated improvements in customer service, reducing response times by 40%, optimized sales processes, resulting in an 80% increase in E-commerce sales, analyzed pricing strategies, increased profit margins by 15%, and spearheaded technical support initiatives, resolving 90% of technical issues on first contact. Recognized for consistently exceeding performance metrics, including a 30% reduction in order processing time and delivering exceptional customer satisfaction.

Some of the software I've used are listed below:

Zendesk| Slack| Mail chimp| Google Suite |Active Campaign| QuickBooks |Freshbooks| Canva| Salesforce | Intuit | Microsoft |Adobe |Asana| Hub Spot |Zoho CRM |ContentStudio |Skype | Zoom

|SaaS |Netsuite

If you are looking for a results-driven, detail-oriented professional with a passion to drive business success, I would welcome the opportunity to connect with you and explore how I can help your organization achieve its goals.