Akin Lot

I’m a service-driven professional with over 9 years of experience working in student- and client-facing roles in the higher education sector. I specialize in delivering timely, empathetic, and high-quality support — whether through email, chat, or virtual channels — and am now bringing those skills into the remote customer service space.

Much of my career has been focused on engaging with students, resolving queries, and ensuring smooth communication across academic departments and support units. I’ve handled high volumes of inquiries, managed complaint resolution processes, and led initiatives that improved the overall user experience. My approach is always people-first: I listen actively, communicate clearly, and follow through consistently.

I have managed large support teams and projects, but what I enjoy most is direct interaction with people — helping them feel heard, supported, and valued. I understand how important customer satisfaction is to brand reputation and loyalty, and I take pride in being part of that experience.

I’m highly organized, detail-oriented, and able to work independently with minimal supervision. I’m comfortable with remote tools, video conferencing platforms, cloud systems, and I learn new software quickly — including CRMs and ticketing tools. I have a reliable internet connection, a backup setup, and I’m available full-time, including weekends if needed.

If you're looking for a dependable, communicative, and proactive support specialist who brings professionalism and warmth to every interaction, I’d love to connect. I’m excited to work with mission-driven companies that value quality service and human connection — and I’m ready to help your customers feel valued every step of the way.