AKILAH MYRIE MSc, PMP, PMI ACP, ITIL V3
Unit 3005, 2015 Sheppard Ave E, North York, ON, M2J0B3-|-
IT and Project Management Professional, with over 13 years of progressive experience in managing and executing IT projects; ranging from US$100,000 to
US$1,600,000. Competent and skilled in project management processes and methodologies. Exceptional communication and writing skills. Demonstrated ability in
client relationship management, customer success strategies, people management, leading diverse cross-functional teams and managing competing priorities in dynamic
and fast-paced environments.
Core Competencies
IT Service Management (ITIL V3)
Client Relationship Management (Client-Facing PM)
Agile Project Management (Jira and Confluence)
Project Planning, Project Scheduling
Strong Leadership, strategic and analytical skills
Advanced Microsoft Office skills, Advanced G-Suite skills
Project Risk Management
People Management
Project Time Management
Project Issue Management
Software Development Lifecycle Techniques (SDLC)
Professional Experience
Technical Project Manager
ITMethods, Toronto
2019 -Present
Responsibilities
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Manage projects to implement DevOps tools within iTMethods DevOps SaaS Platform
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Hold accountability for the overall scope, budget, timeline, forecast, reporting and risk management of projects
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Manage and coordinate teams consisting of customer resources, cloud engineers and consultants in delivering complex projects
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Act as the primary contact for the client for all project delivery related items
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Anticipate and manage project issues and dependencies
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Engage in the sales process to provide project estimates, risks and timelines
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Continuously suggest improvements to the project delivery process
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Stay abreast of industry best practices and tools in the cloud, automation/DevOps space
Senior Technical Project Manager
Long View Systems, Toronto ON
2018 -2018
Responsibilities
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Plan, execute and monitor multiple concurrent IT project
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Build and maintain excellent client relationships
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Employ effective change management
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Assessed customer satisfaction intermittently to ensure client and project success
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Ensure effective project reporting to C-level managers (internally and externally)
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Manage high visibility projects
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Contribute to the sales process by assisting with Statement of Work (SOW) development
Key Achievements
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Successfully managed several concurrent IT projects which resulted in value-added solutions for my clients.
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Contributed to sales targets, by identifying and communicating potential leads to sales executives.
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Created and maintained effective client relationships with clients such as CIBC, Fleming College and Home Hardware, resulting in new business opportunities
for Long View.
Implementation Project Manager
Ceridian Canada, Toronto ON
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Responsibilities
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Plan, execute and monitor multiple concurrent SaaS projects, ensuring quality
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Assist clients with change management strategy to ensure customer success post project
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Manage customer expectation through effective communication and weekly status meetings
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Employ effective resource management to ensure productivity across a global remote team
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Apply my PM experience, Ceridian’s methodology and PMI’s best practices to drive project success and customer satisfaction
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Manage and communicate any deviations in project scope, budget or schedule, to the project sponsor
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Ensure that the client approves all milestones
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Ensure that clients are seamlessly transitioned to the support department
Key Achievements
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Successfully implemented Human Capital Management (SaaS) projects ranging from approximately US$300,000 to US$1, 600,000, on schedule.
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Effectively implemented transnational projects with multiple workstreams, on schedule.
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Adequately managed nine concurrent projects, two of which were going live simultaneously.
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Contributed to the PMO, a project management best practice in project risk management. The best practice was adopted by the company.
Project Manager
Elim Solutions, Markham ON
Responsibilities
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Accountable for the planning, execution, monitoring, and closure of all assigned projects
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Execute project activities including resource allocation, scheduling, budgeting, change management and documenting
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Supervise and guide the project teams throughout the project lifecycle
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Communicate the project’s status to the client and all relevant stakeholders
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Execute multiple projects simultaneously
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Redefine the company’s project management methodology
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Key Achievements
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Manage the planning and execution of NetSuite (SaaS)Implementations, Customizations, and Web Development projects for companies across North America,
budgets ranging from C$75,000 to C$250,000.
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Successfully supervised and directed project teams ranging from 5 to 7 persons. Effectively managed the team’s progress to ensure project milestones were
completed on time, within budget and with the desired results.
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Effectively employed project management processes and tools best suited to each project. Utilized either agile or waterfall approaches depending on project
specifics and client goals.
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Mitigated risk factors through careful analysis of project data (cost, schedule, scope). Anticipated and managed change effectively in a rapidly evolving
business environment.
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Created a standardized project management framework using PMI best practices and industry standards.
Technical Project Manager
Massy Technologies InfoCom, Kingston, Jamaica
A subsidiary of the Massy Group, one of the largest Conglomerates in the Caribbean, with over 60 companies.
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Responsibilities
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Prepare and execute Project Management Training for the organization
Mentored aspiring project managers
Led and developed full-scale project plans
Responsible for multiple projects simultaneously
Managed all aspects of the project plan, budget, and resources
Directed, supervised, supported and coordinated project staff
Prepared project progress reports and communicates relevant information with all stakeholders
Communicated extensively with external clients, sub-contractors, and vendors to establish and maintain cordial relationships
Key Achievements
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Successfully completed a “Server Upgrade and Virtualization (Infrastructure)” project for a Co-operative Credit Union- managed all 4 phases of the US
$150,000 project concurrently, within scope, schedule and budget.
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Implemented “Intelligent ATMs (Intelligent Deposits, Dual Dispenser, and Interactive Teller Machine)” for First Global Bank Limited- managed the US
$1,200,000 project within scope and budget.
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Planned and executed a “KRONOS Workforce Management Solution” for Barbados National Oil Company- managed and completed the US $120,000 project
on time, within scope and budget.
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Effectively utilized Agile Project Management methodologies to drive project completion.
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Successfully coached and managed project teams through the project life cycle, to achieve project success.
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Received a letter of commendation from the Managing Director of the JPS & Partners Co-operative Credit Union for utilizing best practice project management
techniques.
Learning Support Officer (Systems Analyst/Project Coordinator)
National Commercial Bank Jamaica Limited, Kingston, Jamaica
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Coordinated the project to plan, develop and execute the automation of ‘Snap Check’- HR process that randomly monitors the efficiency and productivity of
departmental processes and employees. The automation resulted in a 40% increase in the efficiency of the process.
Coordinated, developed and implemented a marketing strategy and campaign to promote self-driven learning via “Moodle” across the organization. The
campaign led to a 20% increase in online learning participation company-wide.
Spearheaded, coordinated, developed and implemented the company’s first organizational collaboration framework. Managed the project and created a
collaborative website.
Successfully coordinated and conducted a version upgrade of the LMS, resulting in a more user-friendly system. This increased usage by 5%.
Human Resource Information Systems (HRIS) Analyst/Project Lead
Digicel Group, Kingston, Jamaica
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Led the project to revamp the HRIS system to ensure it remained relevant and current- redesigned the web interface and rewrote the content. This resulted in a
20% increase in the use of the system.
Coordinated and led the project to migrated 5 Digicel Pacific territories to the central HRIS system. This centralized the human resource platform across the 31
Digicel markets.
Initiated, led and executed over 15 projects that implemented new automated HRIS solutions for human resources business processes. Automated the process to
request verification of employment (VOE) and track employees’ individual training and development.
Directed, planned and implemented over 20 projects that audited and improved existing automated human resources business processes. Improved the process
to request business intelligence reports and the process to request IT access to different systems-these new processes were rolled out across five Eastern
Caribbean islands.
Web Programmer\Developer
Mona Information Technology Services, UWI, Kingston, Jamaica
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Successfully implemented and maintained and the UWI e-commerce system (OsCommerce), resulting in a 10% increase in efficiency.
Planned and executed the data migration project, to migrate the library system to new servers. This was successfully completed.
Configured and maintained the web-based online timetabling system, CELCAT.
Developed and maintained web applications and websites for the UWI using Drupal.
Developed and managed the UWI conference management application.
Education and Professional Training
PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute, USA, 2017
ITIL Foundation V3 (IT Service Management), Axelos, UK, 2014
Project Management Professional (PMP), Project Management Institute, USA, 2012
MSc. Computer-Based Management Information Systems, Distinction, University of the West Indies, Mona, Jamaica, 2010
Web Development and Administration, Distinction, Mona Institute of Applied Sciences Mona, Jamaica, 2008
BSc. Computer Science & Electronics, Honors, University of the West Indies, Mona, Jamaica, 2007
