Akerial Mikylah Rhodes

1/31/23, 9:54 AM Print Resume Akerial Mikylah Rhodes 5001 Lowell drive Kansas City, Missouri 64129 United States Mobile:- Email:-Work Experience: Clerk Internal Revenue Service (This is a federal job) 3651 South interstate 35 frontage road, Interregional Hwy Austin, TX 7/2022 - Present Hours per week: 40 Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 5 Duties, Accomplishments and Related Skills: Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence. Receive, open, sort, and distribute both incoming and outgoing mail. (extractions sorting 941s by quarter, refund, and non-refund.) Screen documents, forms, and letters addressed or routed to various offices. Review and process outgoing mail. Maintain appropriate records and/or logs for tracking and reconciliation purposes. Conduct searches and other follow up action on delayed shipments. Examine file materials to identify the primary subject matter and assign proper classification. Locate and withdraw file material or information from records to meet the needs of users. Periodically review filed material in the light of ongoing programs or special projects. Technical Support Representative Kelly Services Remote (virtual office) Fort Worth, TX 5/2022 - 7/2022 Hours per week: 40 Duties, Accomplishments and Related Skills: Maintaining high-speed internet services Maintaining a secure work-from-home office space with a door Locating music, apps, and movies on various devices Billing issues Moderating Content Fraud management Data entry Product feature inquiries Using Problem-solving skills Resolving username and password difficulties https://www.usajobs.gov/Applicant/Document/Resumes 1/4 1/31/23, 9:54 AM Print Resume Troubleshooting email, wi-fi connectivity, and web browser issues Identifying technical and customer issues Navigating customers through various apps Data back-up, sharing & synchronization troubleshooting Verifying proper hardware and software configuration and setting up Diagnosing and resolving issues including internet connectivity, email, application downloads, and more Tax Examining Technician Internal Revenue Service (This is a federal job) 333 W PERSHING ROAD Kansas City, MO 6/2021 - 10/2021 Hours per week: 40 Series: 0544 Civilian Pay Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 04 Duties, Accomplishments and Related Skills: Provide assistance on inquiries initiated by taxpayers by determining information needed to resolve inquiries, and researching pertinent tax data through IDRS, accounting records, telephone contact, IRS officials, or other agencies; Take corrective actions to close a case, such as adjusting the taxpayer's account, recomputing tax liability, preparing manual refunds, billing issues, fraud management, and troubleshooting . Perform administrative tasks as assigned. Refer possible violations of tax law or cases requiring examination determinations or legal determinations of the tax code. Sales associate/ Customer Service Five Below Inc 545 E Markey Pkwy Belton, MO 2/2018 - 7/2020 Hours per week: 30 Duties, Accomplishments and Related Skills: Responsible for cash-handling procedures Reviews and is responsible for all corporate communications applicable to their assigned area Assists in merchandising procedures Responsible for maintaining assigned area Sets and maintains Market Plans and other merchandise directives Assists with the execution of company data integrity process Delivers exceptional customer service through personal contact with customers Interacts with and assists customers Assists in receiving and stocking procedures Unloads merchandise from trucks https://www.usajobs.gov/Applicant/Document/Resumes 2/4 1/31/23, 9:54 AM Print Resume Checks in shipments Stages merchandise for the sales floor Packs out merchandise Performs store maintenance including but not limited to taking out the garbage, sweeping, cleaning bathrooms, maintaining stock room Files Clerk Internal Revenue Service (This is a federal job) 333 W Pershing Rd Kansas City, MO 4/2020 - 2/2021 Hours per week: 40 Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 04 Duties, Accomplishments and Related Skills: Perform various clerical duties such as maintaining records, extracting, sorting, numbering, batching, and filing tax returns and related correspondence. Receive, open, sort, and distribute both incoming and outgoing mail. (extractions sorting 941s by quarter, refund, and non-refund.) Screen documents, forms, and letters addressed or routed to various offices. Review and process outgoing mail. Maintain appropriate records and/or logs for tracking and reconciliation purposes. Conduct searches and other follow-up actions on delayed shipments. Examine file materials to identify the primary subject matter and assign proper classification. Locate and withdraw file material or information from records to meet the needs of users. Periodically review filed material in light of ongoing programs or special projects. Clerk- Trainee Internal Revenue Service (This is a federal job) 333 W Pershing Rd Kansas City, MO 3/2019 - 8/2019 Hours per week: 20 Series: 0099 General Student Trainee Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.). Grade: 01 This is a time-limited appointment or temporary promotion Duties, Accomplishments and Related Skills: Receive, record, sort, batch, associate, control, stage, collect, mail, extract, and distribute incoming/outgoing work. Maintain, update, and purge suspense/closed files; examine and perfect documents; determine header data and number returns/documents Perform a variety of administrative tasks using an automated system which https://www.usajobs.gov/Applicant/Document/Resumes 3/4 1/31/23, 9:54 AM Print Resume involves: inputting, assigning, maintaining, monitoring, or updating work status and inventory records; administering and performing other support activities. Assist technician/specialist in collecting, organizing, and maintaining the program and/or functional documentation and materials. Education: Grandview High Senior High School Grandview, MO United States High school diploma or equivalent 5 / 2020 GPA: 3.0 of a maximum 4.0 Google IT Support Professional Certificate Kansas City, MO United States Technical or occupational certificate Credits Earned: Continuing Education Unit Relevant Coursework, Licenses and Certifications: Mastered day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service. Provided end-to-end customer support, ranging from identifying problems to troubleshooting and debugging. Mastered using systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code. Job Related Training: Social Media Management (Youtube and Instagram) Experience with growing and maintaining a subscriber base Creating thumbnails Brainstorming content creation ideas Communicating with subscribers Editing, Uploading, and Recording Content https://www.usajobs.gov/Applicant/Document/Resumes 4/4