Akeem Fearon

I am a dedicated and versatile professional with over seven years of customer service experience, supporting globally recognized brands such as Amazon (via Sutherland) and Clipboard Health (via Influx) remotely. Throughout my career, I have developed a proven ability to manage high volumes of customer interactions while maintaining exceptional service quality. I thrive in fast-paced, high-pressure environments, and I consistently demonstrate empathy, problem-solving skills, and a commitment to customer satisfaction.

My knowledge extends beyond conventional support positions. I'm very interested in and getting better at technology, especially cloud-based solutions, cybersecurity, data privacy, and ethical AI. I have led and participated in research projects examining the ethical ramifications of artificial intelligence, its integration in healthcare and education, and the dangers of AI-powered surveillance systems as part of my academic and professional development. My research, technical writing, and critical thinking abilities have all improved as a result of these assignments, as has my capacity to comprehend and effectively explain complicated subjects.

Along with conducting research, I have practical expertise utilizing PHP to create and oversee dynamic online applications. I have also finished business strategies and strategic recommendations for businesses in the cloud computing space.

These encounters demonstrate my entrepreneurial spirit and enthusiasm for technological advancement. Furthermore, I offer a special fusion of technical know-how, academic rigor, and customer service experience. I always approach problems with curiosity and a solutions-focused perspective, and I feel at ease working both independently and in a group setting. Whether I'm helping users, creating online systems, or researching AI, I approach every activity with the same degree of professionalism, dedication, and flexibility.

Outside of work, I enjoy reading and gaming which keeps my mind sharp and stimulate creativity. These interests also inspire my curiosity about emerging technologies and the ways they intersect with everyday life.

Ultimately, I aim to contribute to organizations that value innovation, integrity, and continuous improvement. I am especially interested in roles that allow me to combine my customer service background with my passion for technology and ethical research. My goal is to continue growing as a professional while helping teams and companies succeed through thoughtful support, creative problem-solving, and a strong commitment to excellence.